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Four Seasons Logo Four Seasons · Hospitality and Tourism

Assistant Front Desk Manager

United States of America, Baltimore 62000.00 - 66000.00 USD / Year · Job Posted March 19, 2026
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Job Description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

Job Responsibility

  • Oversees the Front Desk and Concierge operations
  • Acts as the manager on duty in the hotel when senior managers are not available
  • Directs staff that performs duties
  • Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
  • Checks guest out of the hotel, preparing and explaining the bill
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
  • Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

Requirements

US work authorization is required

What we offer

  • Medical, vision and dental insurance
  • Complimentary life insurance
  • Short-term disability insurance
  • Paid time off and holiday
  • 401k Retirement Plan
  • Exciting training and development opportunities
  • Complimentary employee meals
  • Complimentary room nights at Four Seasons hotels around the world
  • Discounted employee parking
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