Assistant Front Desk Manager Job at Four Seasons (Beverly Hills)

Job Description

The Beverly Wilshire, A Four Seasons Hotel is looking for an Assistant Front Desk Manager. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences.

Job Responsibility

Act as the manager on duty in the hotel when senior managers are not available
Manage shifts in the Rooms Departments as required
Oversee, direct and control the activities of the various Rooms departments, with a focus on Front Desk
Oversee the operation of Housekeeping, Concierge, Bell Staff, Driveway and CORE, in the absence of a manager
Ensure supervision of all departments assigned on the overnight shift
Responds to a wide variety of guest requests
Ensures guests are provided with an exemplary level of service
Responsible for any related assignments to the Rooms division
Reviews and monitors schedules of staff
Frequently tours the hotel to ensure maintenance and upkeep
Monitors employee activities to assure standards are met
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Ensure daily follow up on credit problems
Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
Ensure posting and collection of garage revenues
Checks cashiers’ work at end of shift
Checks guest in and out
Arranges for luggage to be delivered to guest room
Issues correct keys
Ascertains guest satisfaction, collects keys, posts late charges and presents bill
Ensure proper management and tracking of all guest packages
Settles bill accurately
Reviews late arrivals, next day early arrivals and departures
Plans ahead in the event of overselling the hotel

Requirements

Work authorization for the location is required
Shares a passion for excellence and infuses enthusiasm into everything they do
Ability to shape guest experience by providing exceptional knowledge and service
Manages staff at the Front Desk, Bell Desk, Driveway, Housekeeping and Concierge
Oversees the CORE team in the absence of the department manager
Directs all activities of employees
Interviews, trains and schedules staff
Conducts Performance Evaluations and disciplines staff when needed
Resolves customer complaints
Handles guest interactions with the highest level of hospitality and professionalism
Responds to guest requests in an accurate and timely manner
Coordinates arrivals, departures and billing requirements
Assures that all financial and credit procedures are followed
Takes action in matters related to safety, security, satisfaction and well being of guests and employees
Checks guests in and out in an efficient and friendly manner
Utilizes a variety of computer systems

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

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