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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Front Desk Manager

India, Bengaluru Employment contract · Job Posted June 29, 2026
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Job Description

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

Job Responsibility

  • Lead and assist with the successful completion of daily shift requirements
  • Ensure guest and employee satisfaction and achieve the operating budget
  • Assist in completing financial and administrative responsibilities
  • Utilize interpersonal and communication skills to lead, influence, and encourage others
  • Encourage and build mutual trust, respect, and cooperation among team members
  • Serve as a role model to demonstrate appropriate behaviors
  • Support all day-to-day operations
  • Understand employee positions well enough to perform duties in employees' absence
  • Coach, counsel and encourage employees
  • Handle employee questions and concerns
  • Support all areas of the Front Office in the absence of the Front Office or Front Desk Manager
  • Guide daily Front Desk shift operations
  • Communicate performance expectations to employees in accordance with job descriptions for each position
  • Manage day-to-day operations, ensuring the quality, standards and meeting customer expectations
  • Develop specific goals and plans to prioritize, organize, and accomplish work
  • Handle complaints, settle disputes, and resolve grievances and conflicts
  • Participate in department meetings and communicate clear and consistent message regarding Front Desk goals
  • Strive to improve service performance
  • Supervise staffing levels to ensure guest service, operational needs and financial objectives are met
  • Train staff on adherence to all credit policies and procedures to reduce bad debts and rebates
  • Supervise same day selling procedures to maximize room revenue and property occupancy
  • Understand the impact of Front Desk operations on overall property financial goals
  • Provide services that are above and beyond for customer satisfaction and retention
  • Improve service by communicating and assisting individuals to understand guest needs
  • Set a positive example for guest relations
  • Empower employees to provide excellent customer service within guidelines
  • Handle guest problems and complaints seeking assistance from supervisor as necessary
  • Interact with guests to obtain feedback on product quality and service levels
  • Implement the customer recognition/service program
  • Assist in the review of comment cards and guest satisfaction results with employees
  • Ensure employees have proper supplies and uniforms
  • Assist in the use of a guest information tracking system
  • Identify developmental needs of others and coach, mentor, or help others improve their knowledge or skills
  • Provide guidance and direction to subordinates including setting performance standards and monitoring performance
  • Provide feedback to individuals based on observation of service behaviors
  • Participate in ongoing employee recognition program
  • Conduct training when appropriate
  • Participate in employee performance appraisal process
  • Provide information to supervisors, co-workers, and subordinates by telephone, written form, e-mail, or in person
  • Analyze information and evaluate results to choose best solution and solve problems
  • Inform and/or update executives, peers, and subordinates on relevant information in a timely manner
  • Perform all duties at the Front Desk as necessary
  • Understand functions of Bell Staff, Switchboard and Concierge/Guest Services operations
  • Comply with loss prevention policies and procedures.

Requirements

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required.
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