Assistant Front Desk Manager Job at Aramark (Norman)

Job Responsibility

Maintains a high level of customer service, hospitality, and professionalism
Assists in daily operations of Front Desk, Concierge, Gift Shop, and Shipping/Receiving
Supports team members in meeting and exceeding guest expectations
Reviews and responds to daily Pass-On notes, Checklists, and Night Audit information
Assists with preparing and distributing weekly Group Summaries
Participates in weekly team meetings with Supervisors and the Group Rooms Coordinator
Ensures effective communication between all departments
Helps resolve guest, client, and staff concerns quickly and professionally
Assists with reviewing Group Resumes and preparing teams for incoming groups and events
Supports special billing processes, rate code understanding, and reservation accuracy
Coordinates with staff to manage Out-of-Order rooms, special requests, room blocks, and guest profiles in OPERA
Helps prepare staff schedules, monitor labor needs, support PTO tracking, and minimize overtime
Assists with payroll accuracy, timecard verification, and obtaining necessary signatures
Supports coaching, corrective actions, and documented performance reviews as directed by the Front Office Manager
Participates in conducting staff meetings and trainings
Assists with interviewing and onboarding when vacancies occur
Helps maintain safety, cleanliness, and organization of office and work areas
Ensures compliance with local health codes and operational standards
Schedules and prepares for staff meetings and trainings
Prepares yearly performance reviews and schedules time to discuss with each employee
When vacancies occur, participates in the interview process for potential hires
Ensures that all employees understand emergency procedures so that in the event of an emergency the procedures are executed with accuracy and in a timely fashion
Retail responsible for inventory, ordering, receiving, efficiency of Gift Shop operations
Ensuring compliances with Health Code inspections and ensuring we are compliant with all local agencies
Responsible for maintaining safe, clean, and well-organized office and work areas
Recruit and train all front desk personnel
Oversee all front desk operations
Assists with making of Starbucks drinks
Responsible for learning the We Proudly Brew © Program
Assisting with inventory counts as directed

Requirements

Associate degree in Hospitality, Business, Retail Management, or related field preferred
or equivalent experience
1–2 years of hospitality or customer‑service leadership experience required
Prior retail experience strongly preferred, including inventory management, merchandising, point‑of‑sale systems, and maintaining visual standards
Strong computer skills, including OPERA, Outlook, Word, Excel, and hotel‑related systems (preferred)
Excellent verbal and written communication skills
Strong organizational, problem‑solving, and multitasking abilities in a fast‑paced environment
Ability to coach, train, and support a diverse team
Ability to work independently with strong time‑management skills
A strong commitment to teamwork, guest service excellence, and maintaining high operational standards

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Assistant Front Desk Manager

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