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Assistant Front Desk Manager

aramark.com Logo

Aramark

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Location:
United States , Norman

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Maintains a high level of customer service, hospitality, and professionalism
  • Assists in daily operations of Front Desk, Concierge, Gift Shop, and Shipping/Receiving
  • Supports team members in meeting and exceeding guest expectations
  • Reviews and responds to daily Pass-On notes, Checklists, and Night Audit information
  • Assists with preparing and distributing weekly Group Summaries
  • Participates in weekly team meetings with Supervisors and the Group Rooms Coordinator
  • Ensures effective communication between all departments
  • Helps resolve guest, client, and staff concerns quickly and professionally
  • Assists with reviewing Group Resumes and preparing teams for incoming groups and events
  • Supports special billing processes, rate code understanding, and reservation accuracy
  • Coordinates with staff to manage Out-of-Order rooms, special requests, room blocks, and guest profiles in OPERA
  • Helps prepare staff schedules, monitor labor needs, support PTO tracking, and minimize overtime
  • Assists with payroll accuracy, timecard verification, and obtaining necessary signatures
  • Supports coaching, corrective actions, and documented performance reviews as directed by the Front Office Manager
  • Participates in conducting staff meetings and trainings
  • Assists with interviewing and onboarding when vacancies occur
  • Helps maintain safety, cleanliness, and organization of office and work areas
  • Ensures compliance with local health codes and operational standards
  • Schedules and prepares for staff meetings and trainings
  • Prepares yearly performance reviews and schedules time to discuss with each employee
  • When vacancies occur, participates in the interview process for potential hires
  • Ensures that all employees understand emergency procedures so that in the event of an emergency the procedures are executed with accuracy and in a timely fashion
  • Retail responsible for inventory, ordering, receiving, efficiency of Gift Shop operations
  • Ensuring compliances with Health Code inspections and ensuring we are compliant with all local agencies
  • Responsible for maintaining safe, clean, and well-organized office and work areas
  • Recruit and train all front desk personnel
  • Oversee all front desk operations
  • Assists with making of Starbucks drinks
  • Responsible for learning the We Proudly Brew © Program
  • Assisting with inventory counts as directed

Requirements:

  • Associate degree in Hospitality, Business, Retail Management, or related field preferred
  • or equivalent experience
  • 1–2 years of hospitality or customer‑service leadership experience required
  • Prior retail experience strongly preferred, including inventory management, merchandising, point‑of‑sale systems, and maintaining visual standards
  • Strong computer skills, including OPERA, Outlook, Word, Excel, and hotel‑related systems (preferred)
  • Excellent verbal and written communication skills
  • Strong organizational, problem‑solving, and multitasking abilities in a fast‑paced environment
  • Ability to coach, train, and support a diverse team
  • Ability to work independently with strong time‑management skills
  • A strong commitment to teamwork, guest service excellence, and maintaining high operational standards

Additional Information:

Job Posted:
March 04, 2026

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