Assistant Front Desk Manager Job at Four Seasons (Beverly Hills)

Assistant Front Desk Manager

Four Seasons

Location:
United States of America , Beverly Hills

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

75000.00 - 80000.00 USD / Year

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Job Description:

The Assistant Front Desk Manager oversees, directs and controls the activities of the various Rooms departments, with a focus on Front Desk, and will also oversee the operation of Housekeeping, Concierge, Bell Staff, Driveway and CORE, in the absence of a manager. The overnight coverage will ensure supervision of all departments assigned on the overnight shift. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels.

Job Responsibility:

Act as the manager on duty when senior managers are not available
Manage shifts in the Rooms Departments
Respond to guest requests
Ensure exemplary level of service
Oversee, direct and control activities of various Rooms departments
Ensure supervision of all departments assigned on overnight shift
Review and monitor schedules
Tour hotel to ensure maintenance and upkeep
Monitor employee activities
Resolve customer complaints
Assist customers with hotel services inquiries
Coordinate arrivals, departures and billing
Block rooms for arrivals
Review daily arrivals
Follow up on credit problems
Review paid-outs, rebates, Petty Cash disbursements and Direct Billings
Ensure posting and collection of garage revenues
Check cashiers’ work
Check guests in and out
Assign room type and correct rate
Arrange luggage delivery
Issue keys
Check out guest
Ascertain guest satisfaction
Post late charges
Present bill
Settle bill
Review late arrivals and early departures
Plan for overselling
Utilize computer systems

Requirements:

Work authorization for the location is required
Shares a passion for excellence and infuses enthusiasm into everything they do
Ability to shape guest experience by providing exceptional knowledge and service
Manages staff at Front Desk, Bell Desk, Driveway, Housekeeping and Concierge
Oversees CORE team in absence of department manager
Directs activities of employees
Interviews, trains and schedules staff
Conducts Performance Evaluations and disciplines staff when needed
Resolves customer complaints
Handles guest interactions with highest level of hospitality and professionalism
Coordinates arrivals, departures and billing requirements
Assures financial and credit procedures are followed
Takes action in matters related to safety, security, satisfaction and well being of guests and employees
Checks guests in and out efficiently and friendly
Utilizes a variety of computer systems

What we offer:

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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