Assistant Front Desk Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
India, Amritsar

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Entry level management position responsible for leading and assisting with successful completion of daily shift requirements in front office areas including Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve operating budget.

Job Responsibility:

Lead and assist with daily shift requirements
Manage Bell/Door Staff, Switchboard and Guest Services/Front Desk
Ensure guest and employee satisfaction
Achieve operating budget
Complete financial and administrative responsibilities
Coach, counsel and encourage employees
Handle employee questions and concerns
Guide daily Front Desk shift operations
Manage day-to-day operations ensuring quality standards
Handle complaints and resolve conflicts
Supervise staffing levels
Train staff on credit policies
Supervise same day selling procedures
Provide exceptional customer service
Implement customer recognition/service program
Ensure proper supplies and uniforms
Identify developmental needs of others
Conduct training when appropriate

Requirements:

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Leadership and interpersonal skills
Financial/business decision making ability
Coaching and mentoring skills
Conflict resolution skills
Understanding of front office operations

What we offer:

Employee recognition program
Equal opportunity employment
Diverse and inclusive work environment
Global team community
Career development opportunities

Additional Information:

Job Posted:
September 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Front Desk Manager