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Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
Job Responsibility
Lead and assist with the successful completion of daily shift requirements
Ensure guest and employee satisfaction and achieve the operating budget
Assist in completing financial and administrative responsibilities
Support management of Front Desk team
Monitor and support progress toward guest services and front desk goals
Ensure exceptional customer service
Manage projects and policies
Support handling of human resource activities
Requirements
High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major