Assistant Front Desk Manager, Marriott Bonvoy

Assistant Front Desk Manager

Marriott Bonvoy

Location:
India, Gurgaon, New Delhi

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Entry level management position responsible for leading and assisting with the successful completion of daily shift requirements in front office areas including Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget while assisting in completing financial and administrative responsibilities.

Job Responsibility:

Lead and assist with daily shift requirements
Manage Bell/Door Staff, Switchboard and Guest Services/Front Desk
Ensure guest and employee satisfaction
Achieve operating budget
Complete financial and administrative responsibilities
Support day-to-day Front Desk operations
Coach and counsel employees
Handle employee questions and concerns
Guide daily Front Desk shift operations
Monitor guest service goals
Handle complaints and resolve conflicts
Supervise staffing levels
Train staff on credit policies
Supervise same day selling procedures
Provide exceptional customer service
Implement customer recognition programs
Support human resource activities
Conduct training
Participate in employee performance appraisal

Requirements:

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
Interpersonal and communication skills
Leadership abilities
Financial/business decision making
Honesty/integrity
Ability to coach and counsel employees
Understanding of Front Office operations
Knowledge of credit policies and procedures
Understanding of room revenue management

Nice to have:

Passion for wellness
Active lifestyle
Optimistic attitude
Adventurous spirit
Experience in luxury hospitality

What we offer:

Employee recognition program
Equal opportunity employer
Inclusive work environment
Wellness-focused workplace
Global team environment
Career development opportunities

Additional Information:

Job Posted:
November 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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