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Assistant Food & Beverage Outlet Manager

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Four Seasons

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Location:
United States of America , East Palo Alto, California

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

70000.00 - 80000.00 USD / Year
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Job Description:

Four Seasons Hotel Silicon Valley is currently looking for an Assistant Food & Beverage Outlet Manager. Reporting to the Restaurant & Bar Manager.

Job Responsibility:

  • Always offer engaging service
  • Adapt to food & beverage operating programs
  • Train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met
  • Ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
  • Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment
  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
  • check completed kitchen orders with the guest’s original order
  • coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
  • properly and accurately close guest checks
  • record guest charges and gratuities
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
  • Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
  • Assist in control labor and operating expenses through effective scheduling, purchasing decisions, and inventory and control
  • Attend regular operational meetings when needed to ensure effective coordination and cooperation between departments

Requirements:

  • 2-5 years experience in F&B management
  • Previous experience in luxury dining environment an asset
  • Proficient in spoken and written English
  • Frequent Standing and walking for extended periods of time
  • Open schedule to include weekends and holidays
What we offer:
  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Fully paid for medical, dental, and vision insurance for employee and plus one
  • Holiday, vacation, and sick pay
  • 401k participation with a company matching program
  • Complimentary stays at Four Seasons worldwide (subject to availability)
  • Free employee meals prepared by the culinary team
  • Complimentary dry cleaning of employee uniforms
  • Free employee parking

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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