Assistant Food & Beverage Manager Job at Four Seasons (San Francisco)

Job Description

Four Seasons Hotel San Francisco at Embarcadero is looking for an Assistant Food & Beverage Manager. Located steps away from Union Square, the Ferry Building and Fisherman's Wharf. You will find our charm rising above downtown at 345 California Center, with our guestrooms located at the top 11 floors of this 48-story landmark providing breathtaking panoramas of the city and the bay. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

Job Responsibility

Train, evaluate, motivate, coach, and discipline employees in the F&B Operations to ensure that established cultural and core standards are met
daily activities for the outlet operations
Work closely with department manager and assist with managing the operation and provide feedback to team members
The ability and flexibility to work in different departments as needed while following all required standards
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods
Coordinate delivery of items to the guestroom by IRD Servers in a timely manner to ensure proper food quality
properly and accurately close guest checks
record guest charges and gratuities
Oversee amenity program to ensure amenities are delivered accurately and in a timely manner
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
check completed kitchen orders with the guest’s original order
Control labor expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
The ability to be visible in the operation, recognize, nurture and maintain relationships with regular guests as well as cultivate relationships with new patrons to ultimately increase loyalty as a key business driver
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner
Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments
Properly and accurately close guest checks
process cash and credit card payments
properly settle voided checks or complimentary meals
Work harmoniously and professionally with all Hotel team members, guests, clients, etc
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

Requirements

Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
Prior experience leading a team within luxury food & beverage/hospitality operations
Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
Ability to multi-task in a high volume and demanding environment
Requires ability to operate computer equipment and other food & beverage computer systems
Strong problem-solving skills, ability to handle difficult situations and guests
Proficient in English (speaking, reading, writing)
Excellent interpersonal, verbal, and written communication skills
Work authorization in the United States required

What we offer

Health Insurance (Medical, Dental, Vision)
401k Retirement Plan
Employee Travel Program
Complimentary Employee Meals
Paid Time Off

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Assistant Food & Beverage Manager

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