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Plans, organizes, controls and directs the work of employees in the Hotel’s food and beverage outlets while ensuring guest satisfaction
Works quickly in high-pressure environment and has the ability to handle multiple tasks at once
Schedules staff according to business needs, special functions and influence business
Maintains an accurate reservation system and advises kitchen of incoming reservations to ensure smooth service
Processes payroll in an accurate manner
Ability to independently problem solve issues that arise in the restaurant
Works with line staff and kitchen to deliver an exceptional dining experience
Execute large parties and understand booking procedures
Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Restaurant to ensure that established cultural and core standards are met
Ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests and clients
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits
Directs details of particular service group (Servers, Runners, Bartenders, Host, etc.) to focus on streamlining service
Efficient at leading pre-service meetings to unite service groups and clarify details
Provide calm leadership on the floor and in the back of the house at all times
Organizational, leadership and communication skills are a must to provide leadership for the employees to create legendary memories for the guests
Attends and participates in departmental meetings, leadership meetings and hotel employee’s functions
Assists other F&B departments when needed demonstrating teamwork within all F&B division
Close and cash out employees at end of shifts, ensuring accuracy and accountability for cash and banks for both Farley Bar and Murray Circle
Proficient with payroll system to approve vacation, sick time, and timecards
Responsible to update Micros with necessary changes for a smooth operation on the floor by the servers and bartenders
Ability to work independently and within a multidisciplinary team to facilitate solutions and meet deadlines
Other duties as assigned
Requirements:
Must have at least 3 years management experience
Knowledge of food & beverage service, cost control, labor control, facility maintenance and restaurant financials
Requires the ability to operate computer equipment and other hotel computer systems
Speaking, writing and reading English is required
This position requires an applicant with a flexible schedule and the ability to work different shifts and nights and weekends
Must successfully complete the Food Handler's Certification and Alcohol Training for California within 30 days of hire, or have current certifications
Must be professional in appearance
Maintain and follow high safety standards and personal conduct
Follow Company policies and procedures as established in the Employee Handbook
Follow and deliver 5 Star services’ standards, delighting guests by anticipating their needs
Embraces Cavallo Point’s Approachable Luxury Philosophy Card and Culture, inspiring the employees to follow and embrace our values and goals