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Developing and Maintaining Budgets: Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments
Maintains a positive cost management index for kitchen and restaurant operations
Utilizes budgets to understand financial objectives
Leading Food and Beverage Team: Manages the Food and Beverage departments (not catering sales)
Supervises and manages employees
Manages all day-to-day operations
Oversees all culinary, restaurant, beverage and room service operations
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Provides excellent customer service to all employees
Provides proactive coaching and counseling to team members
Develops specific goals and plans to prioritize, organize, and accomplish work
Sets clear expectations with the employees and team leaders
Ensuring Exceptional Customer Service: Provides excellent customer service
Understands the brand's service culture
Sets service expectations for all guests internally and externally
Takes ownership of a guest complaint/problem until it is resolved
Verifies all banquet functions are up to standard and exceed guest's expectations
Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers
Managing and Conducting Human Resource Activities: Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Conducts performance reviews in a timely manner
Promotes both Guarantee of Fair Treatment and Open Door policies
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others
Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results
Additional Responsibilities: Complies with all corporate accounting procedures
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Analyzes information and evaluates results to choose the best solution and solve problems
Drives effective departmental communication and information systems through logs, department meetings and property meetings
Requirements:
High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area