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Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
Job Responsibility
Manage day-to-day restaurant, bar/lounge and room service operations
Supervise and manage employees
Maintain service and sanitation standards
Review staffing levels to meet guest service, operational and financial objectives
Lead and influence the food and beverage team
Ensure compliance with food and beverage policies, standards and procedures
Ensure compliance with all applicable laws and regulations
Ensure exceptional customer service
Handle guest problems and complaints
Conduct human resource activities
Provide guidance and direction to subordinates
Ensure employees receive on-going training
Solicit employee feedback
Oversee the financial aspects of the department
Requirements
High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area