Assistant Food And Beverage Operations Manager - Tia Carmen Restaurant Job at Marriott Bonvoy (Phoenix)

Job Description

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

Job Responsibility

Assisting in Managing Day-to-Day Operations: Assists in the ordering of F&B supplies, cleaning supplies and uniforms
Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures
Supports and supervises an effective monthly self inspection program
Operates all department equipment as necessary and reports malfunction
Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met
Encourages and builds mutual trust, respect, and cooperation among team members
Develops specific goals and plans to prioritize, organize, and accomplish your work
Celebrates and fosters decisions that result in successes as well as failures
Communicates areas that need attention to staff and follows up to ensure understanding
Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements
Follows property specific second effort and recovery plan
Stays readily available/ approachable for all team members
Demonstrates knowledge of the brand specific service culture
Ensuring Exceptional Customer Service: Provides services that are above and beyond for customer satisfaction and retention
Serves as a role model to demonstrate appropriate behaviors
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Takes proactive approaches when dealing with guest concerns
Sets a positive example for guest relations
Stays readily available/ approachable for all guests
Reviews comment cards and guest satisfaction results with employees
Responds in a timely manner to customer service department request
Additional Responsibilities: Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Analyzes information and evaluates results to choose the best solution and solve problems
Performs hourly job function if necessary
Extends professionalism and courtesy to team members at all times
Comprehends budgets, operating statements and payroll progress report

Requirements

High school diploma or GED
3 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the food and beverage, culinary, or related professional area

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Assistant Food And Beverage Operations Manager - Tia Carmen Restaurant

Job Description

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