Assistant Food and Beverage Operations Manager - Rivertop Job at Marriott Bonvoy (San Antonio)

Job Description

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

Job Responsibility

Assists with supervising food and beverage/culinary daily operations
Ensuring guest and employee satisfaction while maintaining the operating budget
Ensuring standards and legal obligations are followed
Assisting in the ordering of F&B supplies, cleaning supplies and uniforms
Supervising daily F&B shift operation and ensuring compliance with all F&B policies, standards and procedures
Supporting and supervising an effective monthly self inspection program
Operating all department equipment as necessary and reporting malfunction
Supervising staffing levels to ensure that guest service, operational needs, and financial objective are met
Encouraging and building mutual trust, respect, and cooperation among team members
Developing specific goals and plans to prioritize, organize, and accomplish your work
Celebrating and fostering decisions that result in successes as well as failures
Communicating areas that need attention to staff and following up to ensure understanding
Coordinating cleaning program in all F&B areas
Following property specific second effort and recovery plan
Staying readily available/approachable for all team members
Demonstrating knowledge of the brand specific service culture
Providing services that are above and beyond for customer satisfaction and retention
Serving as a role model to demonstrate appropriate behaviors
Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Taking proactive approaches when dealing with guest concerns
Setting a positive example for guest relations
Staying readily available/approachable for all guests
Reviewing comment cards and guest satisfaction results with employees
Responding in a timely manner to customer service department request
Providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Analyzing information and evaluating results to choose the best solution and solve problems
Performing hourly job function if necessary
Extending professionalism and courtesy to team members at all times
Comprehending budgets, operating statements and payroll progress report

Requirements

High school diploma or GED
3 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the food and beverage, culinary, or related professional area

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Assistant Food and Beverage Operations Manager - Rivertop

Job Description

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