Assistant Food and Beverage Manager Job at Marriott Bonvoy (Tokoriki Island)

Job Description

The Assistant Food and Beverage Manager is responsible for supporting the management and daily operations of all assigned food and beverage outlets. This role focuses on delivering exceptional guest experiences, maintaining brand service standards, ensuring employee engagement, and achieving financial objectives. The position works closely with the Food & Beverage leadership team to enhance operational efficiency and service excellence. You will be required to follow all company policies and procedures.

Job Responsibility

Support the management and daily operations of all assigned food and beverage outlets
Deliver exceptional guest experiences
Maintain brand service standards
Ensure employee engagement
Achieve financial objectives
Work closely with the Food & Beverage leadership team to enhance operational efficiency and service excellence
Follow all company policies and procedures
Cultivate a positive and inspiring resort environment
Provide outstanding service and support to team members
Address employee concerns promptly and proactively
Apply strong coaching and mentoring
Consistently deliver outstanding guest service
Respond promptly and proactively to guest enquiries and concerns
Embrace and reflect the resort's service culture and brand standards
Set and uphold high service expectations
Take full ownership of guest concerns
Follow up with guests to ensure complete satisfaction
Build genuine relationships with guests
Ensure delivery of exceptional guest service aligned with brand standards
Handle guest concerns and complaints promptly and effectively
Drive service culture across all F&B outlets
Oversee banquet and event operations
Continuously improve service through feedback, coaching, and process enhancements
Act as a role model for service excellence and professional behavior
Support recruitment, onboarding, and training of F&B team members
Identify development needs and implement training initiatives
Promote a learning culture focused on continuous development
Ensure fair treatment practices and maintain open communication channels
Drive employee engagement initiatives and act on feedback results
Ensure compliance with all corporate policies, procedures, and audit requirements
Maintain accurate documentation, reports, and operational records
Analyze operational data to identify trends and improve efficiency
Conduct departmental meetings and ensure effective communication systems are in place
Coordinate with other departments to ensure seamless hotel operations

Requirements

Degree or Diploma in Food Service Management, Hospitality Management, Business Administration, or a related field with at least 2 years of relevant experience
Proven experience in managing multi-outlet F&B operations in a hotel or resort environment
Strong financial acumen with experience in budgeting, forecasting, and cost control
Demonstrated leadership and team management capabilities
Excellent interpersonal, communication, and problem-solving skills
Strong understanding of food safety regulations, service standards, and operational procedures
Ability to perform effectively in a fast-paced, high-pressure environment
Proficiency in POS systems and computer applications
Ability to work flexible hours, including weekends and public holidays
Must have legal working rights in Fiji

Nice to have

Relevant experience in a similar role
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

What we offer

Exclusive staff discounts on hotel accommodation and food & beverage across all Marriott International properties for you, your family, and friends
Career growth and development through Marriott's global learning and training programs
Access to the Employee Assistance Program supporting physical, emotional, and financial wellbeing
Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity
Duty meals provided
Prorated unused sick leave paid out at year end

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Assistant Food and Beverage Manager

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