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Plan and manage Food & Beverage Operations as appropriate to achieve customer (guest, associate, corporate and owners) satisfaction and quality service while meeting and exceeding financial goals. Position is responsible for the planning and daily operations of Food & Beverage. Recommends promotional ideas and procedural changes. Prepares forecasts, implements, and monitors and controls the budgets for the various areas. Keys to success will be to improve the profitability of Food & Beverage Departments, as well as increase member, banquet, and restaurant customer satisfaction and develop improved product offerings and strategies.
Job Responsibility:
Manage the day-to-day operations of Food and Beverage outlets with heavy focus on Banquet business
Assist in the development, implementation, and execution of the division’s annual budget, business marketing plan, forecasts, and objectives
Delivering exceptional standards of quality, service, and product to our members and customer, leading by example
Conduct daily pre-shift meetings in restaurant and prior to events to ensure appropriate communication to team
Assist in marketing the Food and Beverage outlets
develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines
Manage the Human Resources within the outlet
Direct and oversee recruitment and development of associates
hire, train, empower, coach and counsel, performance, and salary reviews, resolve conflict through fair treatment policy, discipline and terminate as appropriate
Solicit feedback from members and non-members concerning service and food & beverage offerings in all F&B units
Assist with Preventative Maintenance and Repair & Maintenance of all F&B related FFE
Oversee/manage monthly food and beverage inventory process as well as quarterly china/glass/silver inventory for the restaurant, halfway house, and banquets
Assist to maintain food and beverage COGS
Manage the maintenance and sanitation of the Food and Beverage areas and equipment in the hotel to protect the assets, comply with regulations, and ensure quality service
Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects
Assist the Director of Food & Beverage to develop and implement menus and back-up, (use records, production lists, pars, training), with corporate guidelines to continually improve revenues and profit margins while maintaining quality
Implement and manage all company programs to ensure compliance with the SOPs
to include safety and sanitary regulation, all federal, state, and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
Requirements:
Undergraduate degree or higher preferred
Illinois Food Handlers Certification required
Illinois Basset Certification required
One to three years of previous restaurant and or banquet management
Requires knowledge of wines and spirits as well as menus
Requires advanced knowledge of the principles and practices within the Food and Beverage/Hospitality profession
Intermediate+ computer knowledge helpful for smooth operation of area
Point of Sale system required
Ability to compile facts and figures in accordance with established procedures
Requires verbal and written communication skills for managing/supervising staff accordingly
May be required to work varying schedule, nights, and weekends