Assistant Floor Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Macau

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assistant Floor Supervisor position at JW Marriott Hotel Macau responsible for inspecting guest areas after cleaning, managing room status reports, coordinating between housekeeping and other departments, and ensuring quality standards while assisting with employee management and development.

Job Responsibility:

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare, distribute, and communicate changes in room assignments
Communicate issues to next shift
Complete required paperwork
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Follow all company and safety and security policies and procedures
Report any maintenance problems, safety hazards, accidents, or injuries
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards

Requirements:

High school diploma or G.E.D. equivalent
Ability to inspect guest rooms, public areas, pool, etc. after cleaning
Ability to run sold room reports, verify room status, determine discrepant rooms
Ability to prioritize room cleaning and update status of departing guest rooms
Ability to document and resolve issues with discrepant rooms
Ability to prepare, distribute, and communicate changes in room assignments
Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift
Ability to grasp, turn, and manipulate objects of varying size and weight
Ability to enter and locate work-related information using computers and/or point of sale systems
Ability to read and visually verify information in a variety of formats

What we offer:

Training and development opportunities
Recognition programs
Focus on holistic well-being
True camaraderie with diverse group of co-workers
Luxury work environment
Equal opportunity employer
Valued and celebrated unique backgrounds

Additional Information:

Job Posted:
October 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Floor Supervisor