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The Assistant Fitness Manager supports the Spa & Wellness Manager and Spa & Wellness Director in overseeing the daily operations and continued development of the fitness and spa facilities. This role is responsible for creating outstanding fitness activities and wellness programs that enhance the guest experience and reflect the holistic wellness philosophy of the Four Seasons brand. The Assistant Fitness Manager ensures that all fitness and spa services meet the highest standards of excellence, efficiency, and guest satisfaction. Additionally, the role fosters team motivation, implements innovative wellness initiatives, and contributes to financial management, promotions, and events-positioning the spa and fitness center as a leader in the luxury wellness industry.
Job Responsibility:
Oversee all spa, salon areas and especially fitness facilities, including Front Desk, Locker Rooms, Relaxation Lounge, Treatment Rooms, and Retail spaces, ensuring they meet Four Seasons’ standards
Create wellness & fitness activities / programs
Monitor equipment functionality and cleanliness, coordinating with housekeeping, laundry, and engineering to address any issues promptly
Ensure the integration of spa operations with hotel services, aligning with wellness trends and guest needs
Manage administrative duties, including requisitions, purchases orders, inventory control, and cost-effective usage of spa-related products, adhering to budgets
Interview, train, and supervise spa employees, fostering a positive and motivated work environment
Conduct performance evaluations, provide constructive feedback, and implement strategies to develop staff professionally
Host regular staff meetings to share hotel updates, policies, and strategies for enhancing sales and service
Ensure exceptional guest experiences by upholding the spa’s luxury service standards and responding promptly to feedback
Coordinate group bookings and conduct on-site spa tours for meeting planners and VIPs
Represent the spa in external events and activities that align with its philosophy and enhance its visibility
Manage retail operations, including creating purchase orders, organizing inventories, and ensuring products align with guest preferences and spa themes
Analyze sales trends and collaborate with the Spa Manager to identify opportunities for enhancing retail offerings
Assist in forecasting, budgeting, and tracking labour and expenses to maintain financial efficiency
Contribute to the planning and execution of PR events and internal and local promotions to drive guest engagement and revenue
Ensure adherence to Four Seasons’ Category One and Two Work Rules and Standards of Conduct
Participate in internal standards testing and support various departments to maintain operational excellence
Promote safety awareness and maintain a hazard-free environment for both staff and guests
Requirements:
Passion for the health and wellness industry, with a commitment to luxury guest experiences
Superior communication and interpersonal skills, with proficiency in English
additional languages are an asset
Exceptional organizational skills with the ability to prioritize tasks in a dynamic environment
Proven ability to motivate, inspire, and develop individuals and teams
Creativity and innovative thinking, with a proactive approach to problem-solving
Knowledge of hotel and spa software systems, enhancing operational efficiency
2-4 years of supervisory or management experience in a club or spa setting
A degree in hospitality management, wellness, or a related field, or equivalent professional experience
What we offer:
Competitive compensation and benefits package
Opportunities for professional growth within a globally recognized luxury brand
Access to world-class training and development programs
A collaborative and supportive work environment that values innovation and excellence
Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide
The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences