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This role will lead the Accounts Receivable (AR) and Claims Management agenda for the fast‑growing Ecommerce and Quick Commerce channels. As these channels continue to scale at a strong CAGR and undergo rapid operational and digital transformation, this position is responsible for driving financial discipline, stakeholder alignment, and process optimization to support business growth. The role manages a team of 4–5 FTEs and partners closely with Customer Development (CD), CDF, Supply Chain, Finance, and external platform partners.
Job Responsibility:
Own end‑to‑end AR processes for Ecommerce and Quick Commerce customers
Ensure timely collections, and ledger hygiene
Drive dispute resolution, deduction management, and root cause analysis
Monitor overdue and ageing trends
deploy corrective action plans
Partner with CD teams for JBP‑linked payment terms, claim validation, and customer‑specific financial negotiations
Oversee validation and settlement of trade claims, shortage claims, rate differences, promo settlements & returns
Build a governance mechanism for claim accuracy, standardization, and timely closure
Strengthen audit trails, documentation, and compliance for all settlements
Lead automation initiatives (e.g., RPA, workflow deployments) across AR, claim validation, and dashboards
Define financial process requirements for new E‑com/Quick‑com models, customer integrations, and platform expansions
Partner with Product/Tech teams to improve system effectiveness, data flow accuracy, and reporting
Act as the single point of contact for Ecommerce + Quick Commerce from B2C Finance
Collaborate with CD, Supply Chain, Tax, Commercial, and Customer Operations for frictionless financial operations
Lead, mentor, and develop a high‑performance team of 4–5 analysts
Build capability on AR governance, analytics, digital tools, and customer processes
Drive a culture of ownership, agility, and continuous improvement
Deliver KPIs: DSO, overdue %, claim ageing, SOA reconciliation timeliness, validation speed, and closure hygiene
Execute strong internal control discipline—especially relevant to IFC, RACM updates, and control walkthroughs
Enable accurate month‑end closures, financial provisioning, and audit support
Requirements:
CA / MBA with 3–5 years of experience
Strong operational and stakeholder management skills
Ability to navigate complex processes and deliver results under tight timelines
Excellent communication and problem-solving abilities