Assistant Facilities Manager

• Assist the Facilities Manager with all activities and services within the property
• Ensure a safe working environment is maintained for customers, staff, and contractors, adhering to Health and Safety guidelines and EDF lifesaving rules
• Support the Facilities Manager in planning the work of contractors and in-house teams to deliver essential core services such as reception, security, maintenance, mail, cleaning, waste disposal, and catering, ensuring optimal allocation of team resources
• Check that agreed work by staff or contractors is completed satisfactorily and follow up on any deficiencies
• Conduct monthly audits on cleaning, contractors and building fabric and submit timely reports to the Helpdesk
• Assist in delivering a fully compliant site, reviewing RAMS, uploading necessary documents to the Helpdesk, and escalating non-compliance issues to the compliance team
• Respond appropriately to emergencies or urgent issues as they arise, including investigating all incidents on-site
• Establish and maintain strong occupancy relationships through coordinated personal contact with customers, on-site staff, and management
• Utilise knowledge of Risk Management principles to ensure all staff and subcontractors work safely and according to all provided Risk Assessments and Method Statements (RAMS)
• Ensure all Dalkia staff are properly prepared for daily tasks, including toolbox talks, review of RAMS, and dynamic risk assessments, with all safety briefs delivered and recorded for audits
• Support the Facilities Manager in maintaining budget compliance across all areas of facilities operations
• Contribute to the delivery of Planned Preventative Maintenance (PPM) and reactive tasks
• Monitor the CAFM (Computer-Aided Facilities Management) system to ensure all jobs are closed within the KPI deliverable timescales and report any anomalies to the Facilities Manager
• Actively manage front-of-house teams and soft service delivery, proactively identifying areas of service failure and problem-solving
• Provide proactive and reactive advice on sustainability, energy, environmental, statutory, and legislative obligations to minimize risk
• Work closely with the site team in managing policies, procedures, and staff and contractor inductions
• Engage with the helpdesk/Admin Support team to resolve building-related issues promptly, offering solutions and recommendations

• Qualifications in Facilities Management, Engineering, or a related field
• 2-4 years of experience in facilities management, building maintenance, or a similar role
• Strong organizational and multitasking skills
• Good communication and interpersonal skills
• Knowledge of building systems (HVAC, plumbing, electrical) is desirable
• Proficiency in Microsoft Office Suite and CAFM systems
• Ability to manage and coordinate vendors and contractors effectively

Knowledge of building systems (HVAC, plumbing, electrical) is desirable