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Support the Building Manager in ensuring the facilities management service for a single building is delivered effectively and compliantly. This involves overseeing both hard and soft services, utilising in-house staff, external suppliers, and consultants.
Job Responsibility:
Support the Building Manager in preparing, monitoring, and reconciling the service charge budget
Review and approve expenditures, ensuring they align with the service charge budget
Ensure full compliance with all internal policies and procedures, including those for Procurement, Finance, Compliance, and HR
Manage essential administrative tasks, such as system data entry, accurate filing, and inventory control
Assist in the creation of management reports for stakeholders and participate in management meetings as required
Manage all suppliers for efficient, safe, and compliant delivery of M&E, critical life safety, vertical transportation, and public health systems, including compliant procurement
Inspect and audit supplier works, formally reporting performance against SLAs
Conduct regular building inspections, prepare reports, and manage all required maintenance/remedial works
Support the Building Manager in maintaining full statutory health, safety, and environmental compliance, including local environmental initiatives and working towards industry standards (e.g., ISO14001)
Ensure robust security and emergency procedures are followed, leading emergency response coordination
Deliver exceptional customer service to all internal and external clients and customers
Ensure consistent and effective communication with clients and tenants
Maintain strong, regular communication with internal colleagues across Property Management, support functions, and the broader Real Estate business
Oversee site-based personnel, guaranteeing compliance with all relevant people-related policies and procedures
Requirements:
Accredited by IOSH: Completion of the Managing Safely course
Solid understanding of commercial leases and the landlord/tenant relationship
Knowledge of service charge budgets and accounting principles
Good understanding of relevant health, safety, and environmental legislation
Fundamental knowledge of mechanical and electrical (M&E) services
Excellent written and spoken English language skills
Intermediate-level skills in MS Office, plus satisfactory working knowledge of relevant property software
Proven, previous experience in a comparable role
Candidates must be eligible to live and work in the UK