Assistant Facilities Manager

• Lead workplace experience initiatives, including events, hospitality, and engagement programmes
• Identify and implement service enhancements to continuously improve the employee experience
• Monitor performance through feedback, analytics, and utilisation insights
• Plan and support the delivery of relocation and workplace projects, ensuring operational readiness
• Coordinate internal teams, vendors, and specialist partners
• Maintain project documentation including risk registers, schedules, and compliance records
• Oversee asset registers and lifecycle planning, ensuring accuracy and contractual compliance
• Manage planned and reactive maintenance in partnership with service providers
• Drive efficiencies to improve cost control and operational resilience
• Lead day-to-day FM services including cleaning, security, reception, mailroom, and catering
• Manage and motivate on-site teams and contractors to deliver consistently high standards
• Ensure compliance with SLAs, KPIs, statutory obligations, and Health & Safety requirements
• Drive continuous improvement and service excellence across all operations
• Maintain accurate workforce planning via systems such as Deputy
• Hold budget accountability across labour, materials, equipment, and subcontractors
• Support contract reporting, governance, and continuous improvement planning
• Ensure cost control while maintaining high service quality
• Build strong, professional relationships with clients and service partners
• Act as the escalation point for operational issues, resolving challenges effectively
• Lead team performance, development, and engagement
• Communicate clearly and confidently at all levels
• Maintain CAFM/CMMS systems and accurate operational records
• Produce weekly and monthly performance reports and insights
• Ensure all documentation (SOPs, risk assessments, schedules) is current and compliant
• Uphold Health & Safety, Equality & Diversity, and all company policies

• IWFM Level 3 (or higher)
• Project Management qualification (PRINCE2, APM, PMP or equivalent)
• Demonstrable experience managing workplace relocations
• 3–5+ years’ experience in Facilities Management or operations leadership
• Experience working in a vendor-led environment with client-facing responsibility
• Proven track record in team leadership and service delivery
• Experience delivering workplace experience or engagement programmes

Experience delivering workplace experience or engagement programmes

• 33 days’ holiday (including Bank Holidays)
• Employee Assistance Programme
• Recognition and Reward scheme
• Cycle to Work scheme
• “Recommend a Friend” incentive
• Company events
• Training and development opportunities