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The Assistant Facilities Manager will provide support to the Site and/or Facility Manager with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved. This position is an on-site position that supports multiple sites.
Job Responsibility:
Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
Lead cross functional teams and pair with internal contractors and technical staff to exceed customer satisfaction
Vendor management for maintenance of janitorial, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, and others defined within our account
Support facility soft services as needed and directed such as janitorial, meetings preparation, conference services, copy centers, media services, waste, food services, parking, vending, and badging
Performs routine facilities walkthroughs of locations, documents findings, and ensures corrective work orders are generated to address the issues
Support work order management for in-house staff and vendors, as necessary
Support compliance with all health and safety, environment and risk management policies and procedures in conjunction with the area/site manager
Support facilities manager in the implementation of short and long-term projects for the client
Proactively develop and manage client relationships ensuring that expected service levels are achieved
Comply with all requirements of the client contract and meet or exceed key performance indicators
Follow established escalation procedures and incident reporting procedures
Assist manager to achieve or exceed financial targets and key performance indicators
Assist with the annual budgeting and quarterly forecasting processes for the site as well as prepare monthly spend reports (actual vs. budget, variance etc.)
Responsible for Purchase Orders that are associated with the locations the AFM roles support
Support receipt of Monthly contracts at the beginning of the month
Support vendor issues with the invoices to get them processed ASAP
Requirements:
3+ years of management experience along with budget allocation in a large industrial or commercial facility
Working knowledge of CMMS or work order management systems
Working knowledge on HVAC, electrical, and plumbing systems
Candidates must be authorized to work in the United States without sponsorship
Nice to have:
Experience in healthcare, or pharmaceutical environments
Associate's or bachelor’s degree in Facilities, Property, Business, or related fields