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The Assistant Facilities Manager supports the Facilities Manager in delivering comprehensive property operations and maintenance services for assigned client portfolios. This role focuses on ensuring operational excellence while maintaining high customer satisfaction through financial management, facility maintenance, vendor coordination, and client relationship development. You'll be instrumental in supporting corporate real estate goals while fostering a safe, efficient, and welcoming workplace environment.
Job Responsibility:
Support the Facilities Manager in executing portfolio management needs including financial, technical, maintenance, and procurement activities
Monitor and enhance customer satisfaction through service delivery excellence and hospitality program support
Manage relationships with key client representatives and on-site stakeholders to discuss service delivery and facility planning
Operate and maintain the Computerized Maintenance Management System (CMMS) for work order management and tracking
Conduct daily, weekly, and monthly facility inspections to ensure compliance and operational standards
Prepare, submit, and manage facility budgets while tracking variances and ensuring accurate forecasting
Coordinate with service providers and vendors, ensuring contract compliance and deliverable accountability
Respond to critical after-hours issues and participate as a key team member in emergency situations
Support implementation of short and long-term facility projects and provide input for business cases
Requirements:
Minimum two years of industry experience in corporate environment or third-party service provider
Managerial experience including budget management, contract management, and team development
Superior people management and client relationship management skills
Experience managing multiple vendors and small capital projects
Excellent time management skills with ability to prioritize multiple concurrent projects
Strong work ethic and interpersonal skills with ability to work across all organizational levels
Strong written and oral communication skills
Strong analytical and critical thinking skills with data-driven decision-making ability
Proficiency with Microsoft Office Suite (Word, Project, PowerPoint, Excel)
Nice to have:
Bachelor's degree
Experience working on client accounts
History of "delighting" facility occupants through exceptional service delivery