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JLL Logo JLL · Real Estate

Assistant Facilities Manager, Soft Services

India, Bengaluru · Job Posted February 21, 2026
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Job Description

This position is responsible for supporting overall low side soft services operations, ensuring immediate response to priority calls and maintaining high standards of housekeeping and facility upkeep. You will assist in managing budgets, leveraging technology, and maintaining relationships with employees, managers, executives, suppliers, vendors, and client stakeholders. This role contributes to JLL's business objectives by delivering high-quality, prompt, and courteous facility management services that support client business needs while implementing cost savings initiatives and optimizing operational efficiency in a safe working environment.

Job Responsibility

  • Conduct scheduled and surprise facility walkarounds to ensure high housekeeping standards and timely closure of trouble tickets within SLAs
  • Assist in preparing and managing budgets while advising business on efficiency and cost-effectiveness improvements
  • Support oversight of mail room services, medical room, and ambulance services while ensuring accruals are submitted with minimal variance
  • Assist in coordinating business unit moves in sync with space management teams and handle emergency situations
  • Support monitoring of Facilities Assistant managers and executives, helping assign tasks and provide guidance
  • Provide escalation support for facility management related issues and help maintain site compliance scores per statutory norms
  • Assist with technology tools implementation, support finance team with annual budgets, and help prepare monthly and quarterly business reviews

Requirements

  • High school diploma or graduate degree
  • Minimum 4 years of experience in facilities/property management, hospitality, or related field
  • Knowledge of technology applications with strong organizational and verbal communication skills
  • Strong customer focus including critical thinking, problem-solving skills, and empathy
  • Ability to work independently with little supervision and handle stressful situations effectively
  • Positive, professional attitude with self-motivation, confidence, energy, and flexibility
  • Experience with client reporting and report preparation

Nice to have

  • Demonstrated experience with continuous improvement initiatives
  • Background in budget support and cost savings implementation
  • Experience in vendor management and scorecard analysis
  • Knowledge of inventory management, supplies procurement, and stock management
  • Familiarity with compliance requirements and statutory norms
  • Experience in emergency response procedures and medical situation management
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