This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This position is responsible for supporting overall low side soft services operations, ensuring immediate response to priority calls and maintaining high standards of housekeeping and facility upkeep. You will assist in managing budgets, leveraging technology, and maintaining relationships with employees, managers, executives, suppliers, vendors, and client stakeholders. This role contributes to JLL's business objectives by delivering high-quality, prompt, and courteous facility management services that support client business needs while implementing cost savings initiatives and optimizing operational efficiency in a safe working environment.
Job Responsibility:
Conduct scheduled and surprise facility walkarounds to ensure high housekeeping standards and timely closure of trouble tickets within SLAs
Assist in preparing and managing budgets while advising business on efficiency and cost-effectiveness improvements
Support oversight of mail room services, medical room, and ambulance services while ensuring accruals are submitted with minimal variance
Assist in coordinating business unit moves in sync with space management teams and handle emergency situations
Support monitoring of Facilities Assistant managers and executives, helping assign tasks and provide guidance
Provide escalation support for facility management related issues and help maintain site compliance scores per statutory norms
Assist with technology tools implementation, support finance team with annual budgets, and help prepare monthly and quarterly business reviews
Requirements:
High school diploma or graduate degree
Minimum 4 years of experience in facilities/property management, hospitality, or related field
Knowledge of technology applications with strong organizational and verbal communication skills
Strong customer focus including critical thinking, problem-solving skills, and empathy
Ability to work independently with little supervision and handle stressful situations effectively
Positive, professional attitude with self-motivation, confidence, energy, and flexibility
Experience with client reporting and report preparation
Nice to have:
Demonstrated experience with continuous improvement initiatives
Background in budget support and cost savings implementation
Experience in vendor management and scorecard analysis
Knowledge of inventory management, supplies procurement, and stock management
Familiarity with compliance requirements and statutory norms
Experience in emergency response procedures and medical situation management