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Assistant Facilities Manager - Soft Service

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JLL

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Location:
India , Pune

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This position provides comprehensive support for facilities management operations with responsibility for people management including vendor oversight, client/stakeholder relations, financial and commercial management, and site operations management. You will assist the Post Facilities Manager in delivering excellent customer service while managing multiple vendors to deliver soft services on time and within budget. This role contributes to JLL's business objectives by ensuring service delivery meets contractual obligations and client expectations while maintaining Key Performance Indicators and Service Level Agreement targets through effective team leadership and operational excellence.

Job Responsibility:

  • Provide coaching and direction to team while driving staff morale and fostering teamwork environment as backup for Post Facilities Manager
  • Manage multiple vendors for soft services delivery while assisting JLL Procurement Team in vendor procurement processes
  • Build and develop effective relationships with Posts' key stakeholders demonstrating comfort working across all levels
  • Monitor financial processes to ensure account payable procedures are followed while assessing contracts for best value delivery
  • Implement industry best practice operations while ensuring all building procedures and Critical Environment requirements are met
  • Oversee site cleanliness and provide direction to cleaning staff while organizing specialty cleaning as required
  • Implement JLL Operational Risk Management program and support disaster recovery and business continuity plans.

Requirements:

  • Experience in facilities management with demonstrated ability to manage teams and provide coaching and direction
  • Strong vendor management skills with ability to manage multiple hard and soft service providers
  • Financial management experience including monitoring budgets and account payable procedures
  • Excellent customer service skills with ability to build relationships across all organizational levels
  • Knowledge of health and safety guidelines, policies, and procedures with ability to review contractor Safe Work Method Statements
  • Experience with work order management systems and KPI achievement
  • Availability for 24/7 emergency call support and site attendance as required.

Nice to have:

  • Experience in leased residential property management and stakeholder relationship building
  • Background in Critical Environment Management (CEM) requirements and compliance
  • Understanding of procurement processes and contract management best practices
  • Knowledge of JLL Operational Risk Management programs and business continuity planning
  • Experience with incident reporting procedures and escalation processes
  • Familiarity with Commonwealth procurement rules and JLL procurement practices.

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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