Assistant F&B Reservationist

• Handles calls, chats, emails, and reservation inquiries for an assigned restaurant outlet
• Learns outlet-specific menus, reservation policies, seating arrangements, and operational standards
• Assists guests with restaurant reservations and basic inquiries in a professional manner
• Updates guest profiles and reservation information accurately in the system
• Supports online reservation management through various booking platforms
• Coordinates with restaurant teams regarding guest requests and operational updates
• Maintains accurate records and communication logs
• Participates in structured outlet training and operational assessments
• Rotates to additional outlets upon successful completion of required training and evaluation
• Supports team operations and maintains a professional working environment

• Strong communication skills in English and Korean (written and verbal)
• Positive attitude with willingness to learn and develop operational knowledge
• Ability to multitask and remain organized in a fast-paced environment
• Basic computer literacy (email, reservation systems, reporting tools)
• Good attention to detail and guest service mindset
• Ability to follow standards and procedures accurately
• Team-oriented attitude with professional communication skills
• Responsible and proactive approach to assigned duties
• High school education or equivalent experience
• Must already possess valid work authorization in South Korea.

Previous experience in hospitality, administration, or customer service