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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Executive Housekeeper

United Kingdom, London · Job Posted April 11, 2026
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Job Description

Management position that focuses on supporting the day-to-day activities in Housekeeping operations. The Assistant Executive Housekeeping Manager works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Job Responsibility

  • Assist with the supervision of all housekeeping associates and contract cleaners throughout the hotel and assist the Executive Housekeeper in the overall running of the housekeeping department and to deputise for the Assistant Executive Housekeeper in his/her absence
  • To ensure compliance with quality assurance standards, company standards and external regulations including department checklists and the brand standard audit
  • Drive results within the department, focusing on goals set by senior management
  • Ensure that hourly employees have the necessary resources to effectively perform their jobs
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures
  • Assign and ensure work tasks are completed on time
  • Manages team effectively to achieve department goals
  • Encourages employees to provide excellent customer service
  • To be empowered to handle guest problems and complaints
  • Facilitate good up and down flow of communication within the department
  • Facilitate good communication channels and relationships with other departments
  • Manage the public areas within overall hotel
  • Check VIP rooms and long staying guests daily
  • Be involved in monthly accruals, forecast planning, Profit & Loss results, and annual budgeting
  • Support with the ordering of cleaning and guest supplies
  • Follow company and department safety and security policies and procedures
  • Supervises staffing levels
  • Supports a departmental orientation program for associates
  • Uses all available on the job training tools for associates
  • Communicates performance expectations
  • Establishes and maintains open, collaborative relationships with associates
  • Celebrates successes and publicly recognizes the contributions of team members
  • Identifies the developmental needs of others
  • Provides guidance and direction to subordinates
  • Ensures employees are treated fairly and equitably
  • Administers the performance appraisal process for direct reports
  • Interviews and hires hourly employee team members

Requirements

  • High standard of housekeeping operations
  • Demonstrate excellent attention to detail, organisational and communication skills
  • Experience of managing, developing and leading a team
  • Ordering and stock control
  • Minimum 2 years' experience in a similar position, within a hotel environment
  • A warm demeanour and service-oriented personality
  • A team-player attitude
  • Positive outlook and dependability
  • Eligibility to live and work in the United Kingdom

What we offer

  • A unique opportunity to be part of an award-winning international brand
  • Growth opportunities in the largest hospitality brand in the world - national and international transfers
  • Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
  • 20% off across food and beverage outlets in Marriott properties worldwide
  • 23 days holiday plus Bank Holidays
  • Recognition programmes and associate awards
  • Wellbeing and community engagement activities on and off property
  • Bike Scheme and Travel Ticket Loan available for all associates
  • Workplace Pension Scheme
  • Meals on duty, uniform provided and laundered free of charge
  • World class training and development programmes
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