Assistant Executive Housekeeper Job at Marriott Bonvoy (Singapore)

Job Description

Support the Executive Housekeeper in all aspects of responsibility for the cleanliness and orderliness of the hotel.

Support the Executive Housekeeper in all aspects of responsibility for the cleanliness and orderliness of the hotel
Responsible for the Housekeeping department in the absence of the Executive Housekeeper
Quality control of the rooms, public area, laundry and linen sections by carrying out training, control of P&L and inspections
Daily inspection of all VIP rooms to ensure the room is in perfect condition
Supports in departmental projects, and contribute innovative ideas to enhance operations
Analysing guest feedback and identify improvement areas
Supervise and manage daily associates’ assignments and ensure adequate Housekeeping coverage
Conducts new hire interview and recruitment
Plans manpower scheduling to maximize productivity
Decision making and problem solving in Housekeeping associates’ and operational conflicts
Purchasing and inventory controls
Quality checks on equipment and supplies, consistent monitoring of standards and defeats, analyse/review new products and vendors
Manages Housekeeping expenses, operating budget and forecasting
Overall knowledge of hotel operations and maximize guests’ satisfaction index
Develop and train potential supervisors and managers
Any other duties as may be assigned from time to time

Minimum Diploma in Hotel Management, Hotel Operations, or related field
At least 2 years of relevant Housekeeping managerial experience in hotels or service residences or resorts
Great understanding of hotel PMS systems (e.g. Opera) and Knowcross
Great communication and interpersonal skills
Strong attention to details (critical for inspections)
Problem-solving and guest handling skills
Coaching, mentoring, and developing associates
Technical expertise, leadership capabilities, and sharp eye for detail
Time management and ability to work under pressure
Familiar with housekeeping procedures, chemicals and equipment
Familiar with room inspection standards and audit requirements
Inventory and cost control basis
Willing to work shifts, weekends and public holidays