Assistant Executive Housekeeper Job at Marriott Bonvoy (Rhodes)

Job Description

AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth. Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality, the promotion of cultural heritage.

Job Responsibility

Reporting to the Executive Housekeeper and supporting the day-to-day activities in Housekeeping and Laundry
Assists the Executive Housekeeper in the overall running of the housekeeping/ laundry department and deputizes for the Executive Housekeeper in her absence
Directs and works with employees to clean and maintain guestrooms and public space
Completes inspections of rooms and Public Areas and holds people accountable for corrective action
Acts as a liaison to coordinate the efforts of Housekeeping, Front Office and Engineering
Assists in ensuring guest and employee satisfaction while maintaining the operating budget
Document and resolve any issues and complete required paperwork
Assists in training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees
serves as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy
Support the Executive Housekeeper in supervising daily operations and leading the team
Oversee Housekeeping/Laundry procedures, guest requests, and daily checklists
Managing Housekeeping Operations and Budgets
Ensures knowledge and understanding of OSHA regulations are up to date
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
Works effectively with the Engineering department on guest room maintenance needs
Oversees all lost and found procedures
Understands and complies with loss prevention policies and procedures
Ensures all employees have proper supplies, equipment, and uniforms
Coach, guide, and provide constructive feedback to team members, fostering collaboration and continuous development
Collaborate with other departments and management to optimize performance, efficiency, and guest satisfaction
Share key information and insights from pre- and post-convention or event meetings with the Housekeeping/Laundry team
Actively participate in departmental meetings to promote coordination, communication, and continuous improvement
Communicate relevant information effectively to supervisors, colleagues, and team members
Comply with all hotel policies, SOPs, and Brand Standards
Assists in supervising an effective inspection program for all guestrooms and public space
Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary
Supervises Housekeeping and all related areas in the absence of the Executive Housekeeper
Observes service behaviours of employees and provides feedback to individuals
continuously strives to improve service performance
Handles guest problems and complaints seeking assistance from supervisor as necessary
Assists in the review of comment cards and guest satisfaction results with employees
Displays professionalism and gains respect from others

Requirements

Degree in Hospitality, Tourism, or a related field
Minimum of two years’ experience in a role of Housekeeping Assistant / Supervisor within a 4-or 5-star hotel
Experience with Marriott or other international luxury brands is an advantage
Strong knowledge of PMS systems (preferably Opera)
Excellent command of English
knowledge of additional languages is highly desirable
Proven experience in handling guest complaints and service recovery effectively
Strong leadership and team-coordination skills
Excellent communication, interpersonal, and problem-solving abilities
Flexibility to work shifts, including weekends and public holidays
Ensure adherence to company brand standards, policies, and Standard Operating Procedures (SOPs)
High attention to detail and commitment to delivering outstanding guest experiences
Candidates must have a valid work permit and legal authorization to work in Greece at the time of application

What we offer

accommodation
meals provided
hotel uniform
arrival pick up

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Assistant Executive Housekeeper

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