Assistant Executive Housekeeper

• Assist the Executive Housekeeper in assigning daily tasks and room allocations to Room Attendants and Housekeeper Porter
• Conduct thorough inspections of guest rooms, public areas, and back-of-house areas to ensure all cleanliness, maintenance, and setup standards are consistently met
• Monitor room status updates, prioritize specific requests, and ensure timely room readiness
• Oversee the management of guest requests, complaints, and inquiries, ensuring prompt and professional resolution
• Ensure the proper handling, logging, and follow-up of all lost and found items
• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures, Orient Express local SOP as well as Leading Quality Assurance and Forbes Five Star standards
• Analyses and responds to guest feedback to ensure that guests are satisfied
• Provide direct supervision, coaching, and support to Room Attendants and Housekeeper Porter
• Assist in the on-the-job training of new team members
• Help monitor staff performance, provide constructive feedback, and contribute to performance reviews
• Reinforce compliance with departmental policies, grooming standards, and safety procedures
• Liaise effectively with the Front Desk regarding room availability, guest requests, and VIP arrivals
• Coordinate closely with the Engineering department for maintenance requests and follow-up on repairs
• Monitor and manage inventory levels of linen, cleaning supplies, and guest amenities
• Oversee the cleanliness and organization of housekeeping storage areas, pantries, and trollies
• Assist in the implementation and monitoring of deep-cleaning schedules for guest rooms and public areas

• At least 3-4 years of progressive experience in housekeeping operations
• Minimum of 1-2 years in a supervisory role within a luxury (5-star) hotel environment
• Hotel pre-opening experience is preferred
• Excellent communication skills with fluency in Italian and English, both spoken and written
• Strong attention to detail and a keen eye for cleanliness and presentation
• Proven ability to lead, motivate, and train a diverse team
• Familiarity with various cleaning equipment, supplies, proper cleaning techniques, and chemical usage
• Exceptional guest service orientation with a genuine desire to create memorable experiences
• A proactive, curious, and collaborative team player with a caring approach towards colleagues and guests
• Ability to maintain composure and work objectively in stressful, high-pressure situations
• Demonstrated professionalism in all encounters with guests and employees

Hotel pre-opening experience

• Medical Insurance, integrating Collective Labor Agreement one and extended to the family
• Ticket Restaurant
• Annual leave
• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
• Learning & development: Opportunity to develop your talent and grow within your property and across the world