Assistant Executive Head Housekeeper, Marriott Bonvoy

Marriott Bonvoy

Location:
United Kingdom, London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The St Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past. We are looking for an Assistant Executive Head Housekeeper who is passionate about 5* standards of cleanliness and people, someone who will work well within a dynamic and fast paced environment.

Job Responsibility:

Managing Housekeeping Operations and Budgets
Verifies knowledge and understanding of Health Safety regulations and make sure they are up to date
Assists in managing of the daily operation of the housekeeping department and employees
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary
Verifies guest room status is communicated to the Front Desk in a timely and efficient manner
Works effectively with the Engineering department on guest room maintenance needs
Understands and complies with loss prevention policies and procedures
Verifies all employees have proper supplies, equipment and uniforms
Assists in supervising an effective inspection program for all guestrooms and public space
Supervises Housekeeping and all related areas in the absence of the Executive Housekeeper
Observes service behaviors of employees and provides feedback to individuals
continuously strives to improve service performance
Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
Managing and Conducting Human Resources Activities
Interviews, selects and trains employees
Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status
Monitors employee attendance and records absences/sickness
Helps direct supervisors to achieve their own development goals
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures
Promoting Exceptional Customer Service
Handles guest problems and complaints seeking assistance as necessary
Assists in the review of comment cards and guest satisfaction results with employees
Sets a positive example for guest relations

Requirements:

Minimum of 4+ years of experience in a similar role
Exceptional interpersonal and communication skills with the ability to interact effectively at all levels
Passion for delivering excellence in customer service

What we offer:

31 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Bonus determined by personal and business performance
Private Medical Health coverage
Pension scheme participation
Life Assurance coverage
Annual Performance Review pay adjustments
Complimentary Gym and spa access
Free St Pancras Experience for you and a guest
Free meals while at work
Dry-cleaning service availability
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
50% discount at any of the St Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Cycle to work scheme
Employee Assistance Programme access
Comprehensive Training and Development programme participation
Awards and recognition celebrations

Additional Information:

Job Posted:
June 04, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Assistant Executive Head Housekeeper