Assistant Executive Head Housekeeper, Marriott Bonvoy

Marriott Bonvoy

Location:
United Kingdom, London

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Assistant Executive Head Housekeeper at St. Pancras London Autograph Collection oversees performance and work activities of the Housekeeping team, promoting cleanliness standards, managing budgets, and ensuring a luxurious guest experience. The role involves supervising, training, and appraising staff while maintaining health, safety, and operational efficiency within a dynamic environment.

Job Responsibility:

Managing housekeeping operations and budgets
verifying knowledge and understanding of Health Safety regulations and making sure they are up to date
assisting in managing the daily operation of the housekeeping department and employees
obtaining list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
inventorying stock to ensure adequate supplies
managing linen inventory and guest supplies and assisting in the ordering of supplies as necessary
verifying guest room status is communicated to the Front Desk in a timely and efficient manner
working effectively with the Engineering department on guest room maintenance needs
understanding and complying with loss prevention policies and procedures
verifying all employees have proper supplies, equipment and uniforms
assisting in supervising an effective inspection program for all guestrooms and public space
supervising housekeeping and all related areas in the absence of the Executive Housekeeper
observing service behaviors of employees and providing feedback to individuals
continuously striving to improve service performance
participating in the management of the department’s controllable expenses to achieve or exceed budgeted goals
understanding the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
managing and conducting human resources activities
interviewing, selecting and training employees
appraising employee productivity and efficiency for the purpose of recommending promotions or other changes in status
monitoring employee attendance and recording absences/sickness
helping direct supervisors to achieve their own development goals
conducting annual performance appraisals with direct reports according to Standard Operating Procedures
promoting exceptional customer service
handling guest problems and complaints seeking assistance as necessary
assisting in the review of comment cards and guest satisfaction results with employees
setting a positive example for guest relations

Requirements:

Minimum of 4+ years of experience in a similar role
exceptional interpersonal and communication skills with the ability to interact effectively at all levels
passion for delivering excellence in customer service

What we offer:

31 days holiday (including Bank Holidays), with increasing entitlement based on length of service
annual bonus determined by personal and business performance
private medical health coverage
pension scheme participation
life assurance coverage
annual performance review pay adjustments
complimentary gym and spa access
free St Pancras Experience for you and a guest
free meals while at work
dry-cleaning service availability
complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
50% discount at any of the St Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
travel ticket season loan
cycle to work scheme
employee assistance programme access
comprehensive training and development programme participation
awards and recognition celebrations

Additional Information:

Job Posted:
August 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Assistant Executive Head Housekeeper