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Assistant Executive Butler

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Marriott Bonvoy

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Location:
Macao , Macao

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure.

Job Responsibility:

  • Manages day-to-day butler services operations
  • Manages VIP guests and builds rapport
  • Manages VIP guests' schedules
  • Maintains high level of privacy and confidentiality
  • Supervises Butler Service Desk
  • Conducts daily stand-ups
  • Obtains list of check-ins and VIP guests
  • Encourages trust and cooperation among departments
  • Serves as role model and provides training
  • Supports and trains other departments
  • Utilizes interpersonal skills to lead and influence
  • Supervises and manages employees
  • Establishes and maintains collaborative relationships
  • Sets standard for guest relations
  • Coaches team members
  • Manages departmental costs and budgets
  • Interviews, hires and develops Butler team members
  • Communicates performance expectations
  • Reviews staffing levels and creates schedules

Requirements:

  • High school diploma or GED
  • 2 years of experience in butler services, guest relations, or related professional area
  • completion of a formal butler training program
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • completion of a formal butler training program
  • no work experience required
  • Deep passion for service
  • Uncompromising standards
  • Leadership excellence
  • Ability to anticipate needs
  • Impeccable interpersonal skills
  • Technology skills to successfully lead the Butler program
What we offer:
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Rich blend of culture, talent, and experiences
  • Non-discrimination policy

Additional Information:

Job Posted:
October 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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