Assistant Executive Butler, Marriott Bonvoy

Assistant Executive Butler

Marriott Bonvoy

Location:
Macao, Macao

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure.

Job Responsibility:

Manages day-to-day butler services operations
Manages VIP guests and builds rapport
Manages VIP guests' schedules
Maintains high level of privacy and confidentiality
Supervises Butler Service Desk
Conducts daily stand-ups
Obtains list of check-ins and VIP guests
Encourages trust and cooperation among departments
Serves as role model and provides training
Supports and trains other departments
Utilizes interpersonal skills to lead and influence
Supervises and manages employees
Establishes and maintains collaborative relationships
Sets standard for guest relations
Coaches team members
Manages departmental costs and budgets
Interviews, hires and develops Butler team members
Communicates performance expectations
Reviews staffing levels and creates schedules

Requirements:

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required
Deep passion for service
Uncompromising standards
Leadership excellence
Ability to anticipate needs
Impeccable interpersonal skills
Technology skills to successfully lead the Butler program

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy

Additional Information:

Job Posted:
October 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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