Assistant Event Operations Manager Job at Marriott Bonvoy (Austin)

Job Description

Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance.

Job Responsibility

Communicates service needs to chefs and stewards throughout functions
Totals charges for group functions, and prepares and presents checks to group contacts for payment
Verifies banquet rooms, restaurants, and coffee breaks are ready for service
Verifies proper centerpieces are displayed on every table
Inspects the cleanliness and presentation of all china, glass, and silver prior to use
Checks in with guests to verify satisfaction
Sets tables according to type of event and service standards
Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Maintains cleanliness of work areas throughout the day
Supports compliance with brand standards and legal obligations
Supports and leads shift teams to provide consistent, high quality service
Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
Communicates performance expectations and trains staff in processes
Assists more senior managers in completion of financial and administrative duties
Strives to continually improve guest/event and employee satisfaction and maximize financial performance
Verifies meeting and event rooms/space are set according to event documentation and customer requirements
Leads shifts and actively participates in the servicing of events
Adheres to and reinforces all standards, policies, and procedures
Assists in maintaining the inventory of function room amenities and other controllable supplies
Attends and participates in all pertinent meetings
Attends pre-event/pre-convention meetings as needed to understand group needs
Communicates critical information to the Banquet, Event Services and Event Technology teams
Conducts room function inspections prior to each event to ensure the room is set according to specifications
Delegates tasks to ensure room sets are on time and meet Event Management Standards
Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores
Maintains attendance log for Banquet, Event Service and Event Technology employees
Manages departmental inventories and assets including par levels and maintenance of equipment
Orders supplies for the department
Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits
Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor
Practices and executes brand specific meeting services program per Brand Standard
Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction
Works with Event Planning team to verify flawless delivery of events
Verifies knowledge and understanding of OSHA regulations are up to date
Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
Participates in the development and implementation of corrective action plans
Encourages employees to provide excellent customer service within guidelines
Handles guest problems and complaints, seeking assistance from manager as necessary
Interacts with guests to obtain feedback on product quality and service levels
effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary
Meets and greets guests
Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews
Supports training when appropriate
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills
Schedules employees to ensure shift coverage and meet business demands and productivity goals

Requirements

High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area

Nice to have

Experience running a shift
scheduling
Performance Manage PAF's
Problem Solving
Running Day-to-Day Operation
Hospitality Skills

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