Assistant Event Operations Manager

• Communicates service needs to chefs and stewards throughout functions
• Totals charges for group functions, and prepares and presents checks to group contacts for payment
• Verifies banquet rooms, restaurants, and coffee breaks are ready for service
• Verifies proper centerpieces are displayed on every table
• Inspects the cleanliness and presentation of all china, glass, and silver prior to use
• Checks in with guests to verify satisfaction
• Sets tables according to type of event and service standards
• Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Maintains cleanliness of work areas throughout the day
• Supports compliance with brand standards and legal obligations
• Supports and leads shift teams to provide consistent, high quality service
• Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
• Communicates performance expectations and trains staff in processes
• Assists more senior managers in completion of financial and administrative duties
• Strives to continually improve guest/event and employee satisfaction and maximize financial performance
• Verifies meeting and event rooms/space are set according to event documentation and customer requirements
• Leads shifts and actively participates in the servicing of events
• Adheres to and reinforces all standards, policies, and procedures
• Assists in maintaining the inventory of function room amenities and other controllable supplies
• Attends and participates in all pertinent meetings
• Attends pre-event/pre-convention meetings as needed to understand group needs
• Communicates critical information to the Banquet, Event Services and Event Technology teams
• Conducts room function inspections prior to each event
• Delegates tasks to ensure room sets are on time and meet Event Management Standards
• Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores
• Maintains attendance log for Banquet, Event Service and Event Technology employees
• Manages departmental inventories and assets including par levels and maintenance of equipment
• Orders supplies for the department
• Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits
• Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor
• Practices and executes brand specific meeting services program per Brand Standard
• Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction
• Works with Event Planning team to verify flawless delivery of events
• Verifies knowledge and understanding of OSHA regulations are up to date
• Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
• Participates in the development and implementation of corrective action plans
• Encourages employees to provide excellent customer service within guidelines
• Handles guest problems and complaints, seeking assistance from manager as necessary
• Interacts with guests to obtain feedback on product quality and service levels
• Meets and greets guests
• Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
• Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews
• Supports training when appropriate
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills
• Schedules employees to ensure shift coverage and meet business demands and productivity goals

• High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
• If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area

Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills