Assistant EHC Plan Coordinator

• Support implementation of statutory duties relating to issuing and maintaining EHCPs
• Respond to customer enquiries (including emotive or sensitive cases) across all communication channels, following the SEND Code of Practice and safeguarding procedures
• Deliver accurate information, advice and guidance to internal and external stakeholders regarding statutory SEN processes
• Promote digital transformation by encouraging use of the Council’s online portal and reducing paper‑based applications
• Prepare for and administer statutory assessment panels, including case tracking, agenda production, minute‑taking and dissemination of actions
• Order goods and services through procurement systems and manage financial queries in line with Council regulations
• Assist with documentation preparation for statutory panels, appeals and tribunals
• Handle complaints and challenging customers professionally, demonstrating resilience, diplomacy and strong decision‑making
• Contribute to service development, continuous improvement and team objectives
• Support and process applications for needs assessments, quality‑check submissions, and communicate outcomes within statutory deadlines
• Build and maintain constructive working relationships with colleagues, external partners, elected members and the public
• Research, compile and analyse data, producing reports, statistical returns and information for subject access requests
• Prioritise workloads, manage conflicting demands and maintain performance expectations
• Input, maintain and check electronic data ensuring accuracy and confidentiality
• Undertake any other duties appropriate to the grade

• Relevant Level 3 qualification or equivalent
• Training and proficiency in Microsoft Office
• Experience working with legal or statutory processes and deadlines
• Experience within local government or a large organisation
• Handling confidential, sensitive or contentious information
• Communicating effectively with a wide range of people, including the public
• Managing demanding workloads and meeting strict deadlines
• Providing advice, support and guidance
• Maintaining accurate records and undertaking data analysis
• Producing reports or statistical information
• Understanding of national and Local Government services and policies
• Strong digital skills and confident use of computer systems, including Microsoft Office
• Knowledge of the Data Protection Act and principles of confidentiality
• Awareness of services available to children, young people and families
• Excellent communication, negotiation and interpersonal skills
• Ability to provide a high‑quality, customer‑focused service
• Strong tact, diplomacy and emotional resilience, especially when dealing with emotive content
• Analytical thinking, problem‑solving and attention to detail
• Ability to manage competing deadlines and work effectively under pressure
• Strong organisational skills
• able to work independently and as part of a team
• Good judgement and decision‑making when handling complex information
• Ability to work in a changing environment and contribute to service improvement
• Willingness to work flexibly to meet service needs
• Commitment to training and ongoing professional development
• Alignment with Council values, behaviours and priorities
• Ability to travel for work purposes

£250 bonus for referrals