Assistant EBC Manager Job at Marriott Bonvoy (Riyadh)

Job Description

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

Job Responsibility

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative
Builds and strengthens relationships with existing and new customers to enable future bookings
Develops relationships within community to strengthen and expand customer base for sales opportunities
Assists with managing and developing relationships with key internal and external stakeholders
Provides accurate, complete and effective turnover to Event Management
Participates in sales calls with members of sales team to acquire new business and/or close on business
Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Identifies new business to achieve personal and location revenue goals
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Assists in closing the best opportunities for the location based on market conditions and location needs
Gains understanding of the location’s primary target customer and service expectations
serves the customer by understanding their business, business issues and concerns, to offer better business solution
Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
Services our customers in order to grow share of the account
Executes and supports the company’s customer service standards
Provides excellent customer service consistent with the daily service basics of the company
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing or related professional area
OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
no work experience required

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Assistant EBC Manager

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