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Redcape Hospitality Logo Redcape Hospitality · Hospitality and Tourism

Assistant Duty Manager

Australia, Hermit Park · Job Posted March 12, 2026
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Job Description

This hands-on role spans both Front of House (FOH) and Back of House (BOH) operations, supporting the successful day-to-day running of the hotel as part of the Venue Leadership Team. Hermit Park offers a standout team culture — the staff are like family, with a strong retention rate reflecting the supportive environment. It’s also an excellent training ground for those looking to progress into larger-scale venue management, providing exposure to all facets of hotel operations.

Job Responsibility

  • Lead through Redcape’s purpose, values and behaviours to deliver on key performance metrics
  • Support your Venue Manager in building, coaching and developing a skilled, capable and motivated venue team
  • Work cohesively as a member of the Venue Leadership Team
  • Take carriage of general hotel operations
  • Drive performance
  • Execute strategic initiatives
  • Improve/sustaining both Customer & Staff Experience
  • Lead a variety of internal teams
  • Ensure we maintain exceptional venue standards in relation to cleanliness and presentation
  • Create and nurture a positive work environment
  • Fulfil a variety of rotating rostered shifts including opens, mids, closes, weekends and public holidays

Requirements

  • Confident and capable in managing challenging situations within a licensed venue environment
  • Handling intoxicated or difficult patrons in a calm, professional, and compliant manner
  • Required: RSA, RCG & ARCG (or willingness to obtain)

What we offer

  • 40% off on-premise Food & Beverage
  • 10% off consumable Bottle Shop purchases (across all Redcape Venues)
  • An opportunity to engage and give back to the community through Publinc Communities platform
  • Clearly defined career progression pathway
  • Extensive training opportunities for professional development and career progression
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