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Assistant Director, People & Culture

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Four Seasons

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Location:
Canada , Whistler

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

90000.00 - 100000.00 CAD / Year
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Job Description:

The Assistant Director of People & Culture is a key member of the hotel’s leadership team, partnering closely with the Director of People & Culture, Planning Committee members, and operational leaders to bring our People & Culture strategy to life. This role plays a critical part in shaping the employee experience and ensuring our resort continues to be recognized as an Employer of Choice within the destination and beyond. As a cultural ambassador of the Golden Rule, the Assistant Director leads by example—modeling and reinforcing Four Seasons values in every interaction. This hands‑on leadership role spans talent management, employee experience, learning & development, and employee relations, while also supporting legal compliance, organizational effectiveness, and the consistent execution of People & Culture programs across the hotel.

Job Responsibility:

  • Support the day‑to‑day operations of a fast‑paced People & Culture function within a luxury hospitality environment
  • Lead, mentor, and engage the People & Culture team in collaboration with the Director of People & Culture
  • Oversee immigration, relocation, and Task Force programs for the property
  • Partner in shaping and executing the property’s talent acquisition strategy
  • Support the delivery of leadership onboarding, department head coaching, and leadership development programs to ensure strong leadership capability and effective transitions
  • Partner with the Director of People & Culture and leaders to manage employee relations matters, including investigations, discipline, and conflict resolution
  • Provide People & Culture support to the Housing function, including owner relations, P&L and forecasting, employee relations, inventory management, and mentorship of the Housing Manager
  • Oversee disability management and all employee leaves, advising leaders and employees throughout the process
  • Champion employee events and engagement initiatives, ensuring alignment with Four Seasons values and ethics
  • Support the Director of People & Culture with People & Culture budgeting, performance management, goal setting, and individual development planning
  • Act as a strong communicator and influencer, fostering effective communication internally and promoting the hotel’s People & Culture brand within the local community
  • Serve as a culture carrier, consistently modeling Four Seasons values, leadership behaviors, and the Golden Rule with integrity and professionalism

Requirements:

  • A minimum of 5 years of progressive Human Resources experience, ideally within a luxury hospitality environment
  • Formal education in Human Resources or a related discipline, with CPHR designation an asset
  • A values‑driven leader who naturally leads with the Golden Rule
  • A passion for excellence, demonstrated through a positive, engaging, and people‑focused leadership style
  • Strong working knowledge of Canadian payroll policies and procedures, government programs (including Employment Insurance and WorkSafeBC), BC Employment Standards, and the Occupational Health & Safety Act
  • Proven experience with Canadian immigration programs, policies, and procedures
  • Demonstrated success supporting high‑volume, seasonal recruitment cycles, with the ability to mentor and guide the Talent Acquisition Manager
  • A solid understanding of luxury hospitality operations and service culture
  • The ability to lead, inspire, and develop high‑performing teams
  • High emotional intelligence and sound judgment, with the ability to navigate complex and sensitive conversations
  • Strong relationship‑building skills and the ability to establish trust with internal and external stakeholders
  • Excellent written and verbal communication skills
  • An impeccable work ethic with strong time management, organizational, and multitasking capabilities
  • Alignment with Four Seasons culture, values, and ethics
  • Openness to business travel within Canada and internationally
What we offer:
  • Monthly Housing Allowance
  • Annual incentive Plan
  • Winter Leisure Pass
  • ski pass or leisure benefit
  • Use of the Fitness Facility
  • Medical, Dental and Sick leave coverage
  • Company pension plan
  • Employee Travel Program
  • complimentary and reduced rates at Four Seasons Worldwide
  • Excellent Training and Development opportunities
  • Complimentary meal per shift in our employee dining room
  • Employee Recognition Programs
  • Dry Cleaning Services
  • Onsite parking

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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