CrawlJobs Logo

Assistant Director of Ticket Services

k-state.edu Logo

Kansas State University

Location Icon

Location:
United States , Manhattan

Category Icon
Category:

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

43888.00 USD / Year

Job Description:

K-State Athletics is seeking qualified applicants for an Assistant Director of Ticket Services. This position oversees/manages the women’s basketball and outside events/rentals ticketing services responsibilities including season and single-game ticket processes, student-athlete pass list management, away game travel, post-season ticket processes, etc. Will also lead ticket operations, ordering and reporting processes for all K-State student pass sales and junior wildcat memberships. Serve as the liaison to campus partners for reporting, enrollment status updates, tuition statement processing, and payment reconciliations.

Job Responsibility:

  • Oversees/manages the women’s basketball and outside events/rentals ticketing services responsibilities including season and single-game ticket processes, student-athlete pass list management, away game travel, post-season ticket processes, etc
  • Lead ticket operations, ordering and reporting processes for all K-State student pass sales and junior wildcat memberships
  • Serve as the liaison to campus partners for reporting, enrollment status updates, tuition statement processing, and payment reconciliations

Requirements:

  • Bachelor's Degree at time of application
  • Two or more years of ticket office experience
  • Two or more years of experience with Paciolan ticketing software
  • Excellent verbal and written communication skills
  • Must be able to work evenings and weekends as required
  • Must have a strong work ethic

Nice to have:

  • Master's Degree at time of application
  • Knowledge of Big 12 Conference ticket sales rules and regulations
What we offer:
  • Excellent medical, dental, and vision plans
  • Competitive retirement plan
  • Earned vacation and sick leave plans
  • Parental leave plan
  • Term life insurance
  • Accidental death and dismemberment insurance
  • Long term disability insurance
  • Paid KSU designated holidays

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Assistant Director of Ticket Services

Workshop Assistant

The number one goal of everyone in our team is to make our Clients exceptionally...
Location
Location
United Kingdom , Hebburn
Salary
Salary:
20800.00 - 25000.00 GBP / Year
itcservice.co.uk Logo
ITC Service Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A love of (and ability to) Solve Problems & Challenges
  • Great Communications skills, founded in being a good listener
  • A strong understanding of support tools, techniques and how technology is used to provide services
  • A strong understanding of operating systems, business applications, printing systems and network systems
  • A desire to deliver an amazing Client Experience
  • The ability to speak both Geek and human
  • Develop and maintain knowledge and skills by continuous development working on mandatory and personal development training set out
  • Keep up to date with new processes, procedures and developments
Job Responsibility
Job Responsibility
  • Providing a first point of contact for customers through our workshop, be that via phone, email or ticket
  • Delight our Clients with a Friendly, Quick and Helpful Experience
  • Provide the Client with in-house repairs, setups and assist with basic remote troubleshooting
  • Use our Ticketing System to work on and resolve Service Desk Tickets & Service Requests
  • Managing and recording all work though our Ticketing System
  • Make sure that Client Documentation is well maintained
  • Split tickets that have several issues into their own individual ticket
  • Make sure that tickets aren’t “stale” throughout the process
  • Review RMM dashboard and apply remediation actions as indicated by our Processes
  • Review regularly scheduled/automated actions as indicated by our Processes
  • Fulltime
Read More
Arrow Right

Senior Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...
Location
Location
United Kingdom , Hebburn
Salary
Salary:
Not provided
itcservice.co.uk Logo
ITC Service Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A love of (and ability to) solve problems & challenges
  • Great communications skills, founded in being a good listener
  • Advanced understanding of support tools, techniques and how technology is used to provide services
  • Advanced understanding of operating systems, business applications, printing systems and network systems
  • Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
  • Advanced experience and knowledge of working with the Microsoft 365 Platform
  • Must be able to type quickly and accurately while talking on the phone
  • A deep desire to deliver an amazing client experience
  • Advanced knowledge of IT applications, software & hardware
  • The ability to speak both Geek and Human
Job Responsibility
Job Responsibility
  • Work on and resolve escalated service desk tickets
  • Delight our clients with a friendly, quick and helpful experience
  • Provide the client with advanced remote troubleshooting
  • Remote hardware maintenance and support
  • Use our ticketing system to work on and resolve service desk tickets & service requests
  • Managing and recording all work though our ticketing system
  • Make sure that client documentation is well maintained
  • Split tickets that have several issues into their own individual ticket
  • Make sure that tickets aren’t “stale” throughout the process
  • Review RMM dashboard and apply remediation actions as indicated by our processes
  • Fulltime
Read More
Arrow Right

Ticket Services Post Graduate Intern

The Ticket Services Post Graduate Intern position is a local agency, hourly, unc...
Location
Location
United States , Manhattan
Salary
Salary:
12.50 USD / Hour
k-state.edu Logo
Kansas State University
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree by hire date
  • Excellent verbal and written communication skills
  • Experience working in a customer service setting
  • Experience in a collegiate athletic ticket office
  • Must have a strong work ethic
  • Excellent customer service skills
Job Responsibility
Job Responsibility
  • Assist the Assistant Director of Ticket Operations in ensuring consistent daily operations of the KSA Ticket Office
What we offer
What we offer
  • Excellent medical, dental, and vision plans
  • Competitive retirement plan
  • Earned vacation and sick leave plans
  • Parental leave plan
  • Term life insurance
  • Accidental death and dismemberment insurance
  • Long term disability insurance
  • Paid KSU designated holidays
  • Fulltime
Read More
Arrow Right
New

Director of Ticket Services

K-State Athletics is seeking qualified applicants for a Director of Ticket Servi...
Location
Location
United States , Manhattan
Salary
Salary:
55000.00 USD / Year
k-state.edu Logo
Kansas State University
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree by first day of employment
  • Experience working in a customer service setting
  • Experience in a collegiate athletic ticket office
  • Must have a strong work ethic
  • Must be able to work evenings and weekends as required
Job Responsibility
Job Responsibility
  • Serve as lead ticket services staff member for men's basketball
  • assist with ticket services and operations for football, volleyball, women's basketball and other ticketed events
  • compile and implement pass lists on game days
  • lead for ticket operations, ordering, and reporting processes for student tickets
  • liaison to campus partners for reporting, distribution, and payment reconciliations
  • Paciolan ticketing software setup duties, including but not limited to batch management, e-Venue and Pac io sales management, and ticket scanner software
  • monitor and manage ticket office windows and inbound phone lines
  • ticket distribution, invoicing and renewals
What we offer
What we offer
  • Excellent medical, dental, and vision plans
  • Competitive retirement plan
  • Earned vacation and sick leave plans
  • Parental leave plan
  • Term life insurance
  • Accidental death and dismemberment insurance
  • Long term disability insurance
  • Paid KSU designated holidays
  • Fulltime
Read More
Arrow Right

Specialist Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...
Location
Location
United Kingdom , Hebburn
Salary
Salary:
34000.00 - 44000.00 GBP / Year
itcservice.co.uk Logo
ITC Service Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A love of (and ability to) Solve Problems & Challenges
  • Excellent communication skills, founded in being a good listener
  • Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
  • A deep desire to deliver an amazing Client Experience
  • Advanced knowledge of IT Applications, Software & Hardware
  • The ability to speak both Geek and human
  • Experience using a Ticketing system / RMM Tool and PSA software (5 years minimum)
  • Experience providing support via remote tools (5 years minimum)
  • Experience handling Technical Service Tickets (5 years minimum)
  • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business (5 year minimum)
Job Responsibility
Job Responsibility
  • Work on and resolve escalated Service Desk Tickets and Projects
  • Delight our Clients with a Friendly, Quick and Helpful Experience
  • Provide the Client with advanced remote troubleshooting
  • Remote Hardware Maintenance and Support
  • Use our Ticketing System to manage projects and resolve Service Desk Tickets & Service Requests
  • Managing and recording all work though our Ticketing System
  • Make sure that Client Documentation is well maintained
  • Split tickets that have several issues into their own individual ticket
  • Make sure that tickets aren’t “stale” throughout the process
  • Review RMM dashboard and apply remediation actions as indicated by our Processes
  • Fulltime
Read More
Arrow Right

Student Service Specialist

The Student Service Specialist will provide support to the Manager and Director ...
Location
Location
United States
Salary
Salary:
15.00 USD / Hour
legendsglobal.com Logo
Legends Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Current University of Miami student
  • Interest in sports management, fundraising, or event planning
  • Strong organizational and communication skills
  • Ability to work collaboratively in a fast-paced environment
  • Willingness to work evenings, weekends, and game days as needed
Job Responsibility
Job Responsibility
  • Communicate with and assisting season ticket holders across all ticketed sports (Miami Hurricanes Football, Men’s Basketball, Women’s Basketball and Baseball)
  • Coordinate and execute service calls to current customers
  • Assist with service efforts on gamedays and special events
  • Effectively use Salesforce to accurately record all client interactions and feedback
  • Assist with administrative ticket functions
  • Assist with any special projects or duties as assigned by Director, Membership Service
  • Meet daily activity qualifications (calls answered/made, activities completed, etc.)
  • Parttime
Read More
Arrow Right

Administrative Assistant

We are offering a short-term contract to full time employment opportunity for an...
Location
Location
United States , New Orleans
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in answering inbound calls professionally and efficiently
  • Demonstrated ability in providing exceptional customer service
  • Experience in performing accurate data entry tasks
  • Proficient in managing email correspondence in a timely and effective manner
  • Skilled in handling both inbound and outbound calls
  • Advanced knowledge of Microsoft Excel for data management and analysis
  • Proficiency in using Microsoft Outlook for scheduling and email management
  • Skilled in creating presentations using Microsoft PowerPoint
  • Advanced knowledge of Microsoft Word for document creation and editing
  • Experience in scheduling appointments and managing calendars efficiently
Job Responsibility
Job Responsibility
  • Facilitate and manage interoffice procurement tasks related to IT, including preparation of purchase requests, coordination with vendors, and tracking orders
  • Provide administrative support for the IT Director, collaborating with the Contract Manager and Project Manager on key initiatives such as the Electronic Documentation Project and the Camera Project
  • Attend to the IT Help Desk phone line, address basic inquiries, and create detailed service tickets in the system for escalation to IT team members
  • Oversee the agency’s WordPress website, ensuring IT-related updates are posted accurately and timely, and maintaining a detail-oriented online presence
  • Open and monitor IT service tickets, ensure requests are properly documented, resolved promptly, and maintain effective communication with staff throughout the process
  • Act as the liaison between the IT department and agency staff, ensuring clear, detail-oriented, and timely communication to maintain a high standard of customer service
  • Perform administrative duties necessary to support IT department operations, including creating and managing documents, spreadsheets, and correspondence using Microsoft Word and Excel
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Field Engineer

The number one goal of everyone in our team is to make our clients exceptionally...
Location
Location
United Kingdom , Hebburn
Salary
Salary:
27000.00 - 29000.00 GBP / Year
itcservice.co.uk Logo
ITC Service Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A love of (and ability to) Solve Problems & Challenges
  • Great Communications skills, founded in being a good listener
  • A strong understanding of support tools, techniques and how technology is used to provide services
  • A strong understanding of operating systems, business applications, printing systems and network systems
  • A desire to deliver an amazing Client Experience
  • The ability to speak both Geek and human
  • Develop and maintain knowledge and skills by continuous development working on mandatory and personal development training set out
  • Keep up to date with new processes, procedures and developments
Job Responsibility
Job Responsibility
  • Ensure timely resolution of technical problems and queries from customers
  • Provide user training and assistance on IT systems and applications
  • Travel to customer sites to perform on-site service, maintenance and repair work
  • Providing a first point of onsite contact for customers through our workshop
  • Delight our Clients with a Friendly, Quick and Helpful Experience
  • Provide the Client with in-house repairs, setups and assist with basic remote troubleshooting
  • Use our Ticketing System to work on and resolve Service Desk Tickets & Service Requests
  • Managing and recording all work though our Ticketing System
  • Make sure that Client Documentation is well maintained
  • Split tickets that have several issues into their own individual ticket
  • Fulltime
Read More
Arrow Right