Assistant Director of Services

• Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained
• Directs and works with team to successfully execute all housekeeping operations
• Position focuses on ensuring guest and employee satisfaction and achieving the operating budget
• Responsible for inspecting areas of responsibilities and following up with a plan for improving results
• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
• Inventories stock to ensure adequate supplies
• Supervises an effective inspection program for all guestrooms and public space
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
• Ensures all employees have proper supplies, equipment and uniforms
• Communicates areas that need attention to staff and follows up to ensure understanding
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them
• Schedule employees to business demands and for tracks employee time and attendance
• Ensures employees understand expectations and parameters
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy
• Observes service behaviors of employees and provides feedback to individuals
• Ensures employee recognition is taking place on all shifts
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns
• Participates in employee progressive discipline procedures
• Review employee satsifaction results
• Participates in interviewing and hiring of team members with the appropriate skills
• Sets a positive example for guest relations
• Participates in the development and implementation of corrective action plans to improve guest satisfaction
• Empowers employees to provide excellent customer service
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Responds to and handles guest problems and complaints
• Strives to improve service performance

• High school diploma or GED
• 2 years experience in housekeeping or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• no work experience required

Bonus Eligible