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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Director of Services

United States, Phoenix Employment contract 69000.00 - 90000.00 USD / Year · Job Posted May 27, 2026
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Job Description

Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.

Job Responsibility

  • Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained
  • Directs and works with team to successfully execute all housekeeping operations
  • Focuses on ensuring guest and employee satisfaction and achieving the operating budget
  • Responsible for inspecting areas of responsibilities and following up with a plan for improving results
  • Review staffing levels to ensure the guest service, operational needs and financial objectives are met
  • Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
  • Inventory stock to ensure adequate supplies
  • Supervise an effective inspection program for all guestrooms and public space
  • Understand the impact of department's operations on the overall property financial goals and objectives and manage to achieve or exceed budgeted goals
  • Ensure all employees have proper supplies, equipment and uniforms
  • Communicate areas that need attention to staff and follow up to ensure understanding
  • Supervise daily housekeeping shift operations and ensure compliance with all housekeeping policies, standards and procedures
  • Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results
  • Use all available on the job training tools to train new room attendants and provide follow-up training as necessary
  • Establish and maintain open, collaborative relationships with employees and ensure employees do the same with them
  • Schedule employees to business demands and track employee time and attendance
  • Ensure employees understand expectations and parameters
  • Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy
  • Observe service behaviors of employees and provide feedback to individuals
  • Ensure employee recognition is taking place on all shifts
  • Solicit employee feedback, utilize an 'open door' policy, and review employee satisfaction results to identify and address employee problems or concerns
  • Participate in employee progressive discipline procedures
  • Review employee satisfaction results
  • Participate in interviewing and hiring of team members with the appropriate skills
  • Set a positive example for guest relations
  • Participate in the development and implementation of corrective action plans to improve guest satisfaction
  • Empower employees to provide excellent customer service
  • Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
  • Respond to and handle guest problems and complaints
  • Strive to improve service performance

Requirements

  • High school diploma or GED
  • 2 years experience in housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required.
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