Assistant Director Of Services

• Manages housekeeping functions and staff
• Directs and works with team to successfully execute all housekeeping operations
• Reviews staffing levels to ensure guest service
• Obtains list of rooms to be cleaned
• Inventories stock to ensure adequate supplies
• Supervises an effective inspection program for all guestrooms and public space
• Ensures all employees have proper supplies, equipment and uniforms
• Supervises daily housekeeping shift operations
• Participates in departmental meetings
• Uses all available on the job training tools to train new room attendants
• Establishes and maintains open, collaborative relationships with employees
• Schedule employees to business demands
• Ensures employees understand expectations and parameters
• Ensures property policies are administered fairly and consistently
• Observes service behaviors of employees and provides feedback
• Ensures employee recognition is taking place on all shifts
• Solicits employee feedback
• Participates in employee progressive discipline procedures
• Review employee satisfaction results
• Participates in interviewing and hiring of team members
• Sets a positive example for guest relations
• Participates in the development and implementation of corrective action plans
• Empowers employees to provide excellent customer service
• Emphasizes guest satisfaction during all departmental meetings
• Responds to and handles guest problems and complaints.

• High school diploma or GED
• 2 years experience in housekeeping or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• no work experience required.

Sign-on bonus