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Assistant Director of Security and Safety

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States, San Antonio

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

62000.00 - 89000.00 USD / Year
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Job Description:

Assists the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

Job Responsibility:

  • Assists the Director of Loss Prevention in managing the daily functions of the department
  • Maintains logs, certifications, and documents required by law and Standard Operating Procedures
  • Trains staff in established emergency procedures and implements accident and fire prevention procedures
  • Supervises security staff to effectively monitor and protect property assets
  • Handles complaints, settling disputes, and resolving grievances and conflicts
  • Implements action plans to monitor and control risk
  • Reports any procedure violations to the Director of Loss Prevention and appropriate management
  • Strives to improve service performance
  • Celebrates successes and publicly recognizes the contributions of team members
  • Communicates critical information to Loss Prevention officers
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
  • Handles guest problems and complaints effectively
  • Interacts with guests to obtain feedback on product quality and service levels
  • Assists in maintaining required OSHA programs and statistical data
  • Assists in the management of claims by ensuring proper procedures are followed and documented
  • Certify security staff in first aid and CPR
  • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
  • Trains security staff to effectively monitor and protect property assets
  • Trains staff on proper patrol procedures
  • Analyzes information and evaluating results to choose the best solution and solve problems
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner

Requirements:

  • High school diploma or GED
  • 4 years experience in the security/loss prevention or related professional area
  • OR 2-year degree from an accredited university in Criminal Justice or related major
  • 2 years experience in the security/loss prevention or related professional area
What we offer:
  • Bonus program
  • Comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • Employee stock purchase plan at 15% discount
  • Accrued paid time off (including sick leave where applicable)
  • Life insurance
  • Group disability insurance
  • Travel discounts
  • Adoption assistance
  • Paid parental leave
  • Health savings account (except for positions based out of or performed in Hawaii)
  • Flexible spending accounts
  • Tuition assistance
  • Pre-tax commuter benefits
  • Other life and work wellness benefits
  • May include other incentives such as stock awards and deferred compensation plans

Additional Information:

Job Posted:
March 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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