Assistant Director of Security and Safety

• Assists the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property
• Maintains logs, certifications and documents required by law and Standard Operating Procedures
• Trains staff in established emergency procedures and implements accident and fire prevention procedures
• Focuses on ensuring guest and employee satisfaction while achieving the operating budget
• Assists in the development and implementation of emergency procedures
• Collaborates with the Director of Loss Prevention on ways to continually improve departmental performance
• Comply with policies on proper investigative procedures for loss of property assets
• Maintain proper documentation of property patrols
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Implements action plans to monitor and control risk
• Reports any procedure violations to the Director of Loss Prevention and appropriate management
• Strives to improve service performance
• Supervises security staff to effectively monitor and protect property assets
• Performs duties of the Director of Loss Prevention in his/her absence
• Assists Director of Loss Prevention in establishing guidelines and training so employees understand expectations and parameters
• Celebrates successes and publicly recognizes the contributions of team members
• Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
• Encourages and builds mutual trust, respect, and cooperation among team members
• Helps employees and guests obtain necessary medical attention on a timely basis
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients
• Serves as a role model to demonstrate appropriate behaviors
• Utilizes an "open door" policy
• Utilizes interpersonal and communication skills to lead, influence, and encourage others
• advocates sound financial/business decision making
• demonstrates honesty/integrity
• leads by example
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Meet quality standards and customer expectations on a daily basis
• Handles guest problems and complaints effectively
• Interacts with guests to obtain feedback on product quality and service levels
• Provides services that are above and beyond for customer satisfaction and retention
• Sets a positive example for guest relations
• Assists in maintaining required OSHA programs and statistical data
• Assists in the management of claims by ensuring proper procedures are followed and documented
• Brings issues to the attention of the department manager and Human Resources as necessary
• Report all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner
• Administer property policies fairly and consistently
• Certify security staff in first aid and CPR
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
• Trains security staff to effectively monitor and protect property assets
• Trains staff on proper patrol procedures
• Analyzes information and evaluating results to choose the best solution and solve problems
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

• High school diploma or GED
• 4 years experience in the security/loss prevention or related professional area
• OR 2-year degree from an accredited university in Criminal Justice or related major
• 2 years experience in the security/loss prevention or related professional area

Relocation Assistance Available