Assistant Director of Sales / Senior Sales Manager Job at Marriott Bonvoy (Hong Kong)

Job Description

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Provides support for sales activities for larger, more complex accounts. Monitors and manages against team booking goals and makes recommendations on booking goals of direct reports. Creates opportunities to grow the account base through customer interactions.

Job Responsibility

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives
Provides support for sales activities for larger, more complex accounts
Monitors and manages against team booking goals and makes recommendations on booking goals of direct reports
Creates opportunities to grow the account base through customer interactions

Requirements

Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the property
Works with sales team to create and implement a sales plan addressing revenue, customers and the market for the segment
Assists with the development and implementation of promotions, both internal and external
Provides positive and aggressive leadership to ensure maximum revenue potential
Recommends booking goals for sales team members
Monitors all day to day activities of direct reports
Approves space release for catering to maximize revenue in the absence of a Business Evaluation Manager
Participates in sales calls with members of sales team to acquire new business and/or close on business
Executes and supports the operational aspects of business booked
Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals
Assists Revenue Management with completing accurate six period projections
Reviews guest satisfaction results to identify areas of improvement
Develops and manages relationships with key stakeholders, both internal and external
Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements
Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Ritz-Carlton Global Sales Organization Managers and accounts
Interacts with guests to obtain feedback on product quality and service levels
Meets with guests to obtain feedback on quality of product, service levels, execution against contract and overall satisfaction
Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation
Utilizes all available on the job training tools for employees
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations
Empowers employees to provide excellent customer service
Observes service behaviors of employees and provides feedback to individuals
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
Executes and supports the brand’s Customer Service Standards and property’s Brand Standards

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