Assistant Director of Sales / Senior Sales Manager - Wedding Job at Marriott Bonvoy (Bangkok)

Job Description

Responsible for handling local social catering opportunities for the property. Responsible for achieving and exceeding the hotel catering sales revenue goals. Provides day-to-day supervision to Catering Sales associates that are on-property, dependent on the volume of local social catering business. Contracts and closes local catering and social business, and ensures that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Job Responsibility

Handling local social catering opportunities for the property
Achieving and exceeding the hotel catering sales revenue goals
Provides day-to-day supervision to Catering Sales associates
Contracts and closes local catering and social business
Ensures business is turned over properly and in a timely fashion for quality service delivery
Achieves catering revenue goals by actively up-selling each business opportunity
Implements the brand’s service strategy and applicable brand initiatives
Drives customer loyalty by delivering service excellence
Identifies, qualifies and solicits new catering business
Proactively solicits affiliate business associated with citywide events
Understands the overall market
Maximizes revenue by up-selling packages and creative food and beverage offerings
Identifies and implements process improvements and best practices
Gains understanding of the hotel’s primary target customer and service expectations
Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment
Manages the sales efforts for the hotel related to local social catering business
Responds to incoming catering opportunities for the hotel
Closes the best opportunities for the hotel based on market conditions and hotel needs
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Designs, develops, and sells creative catered events
Develops and manages catering sales revenue and operation budgets, and provides forecasting reports
Identifies and assists with selling, implementing and following-through on catering promotions
Promotes accountability to drive superior business results
Executes Sales strategies and business processes
Executes and supports Customer Service Standards and hotel’s Brand Standards
Executes and supports the operational aspects of business booked
Participates in and practice daily service basics of the brand
Works collaboratively with property Sales and Marketing colleagues and Above Property Sales
Develops a close working relationship with operations to ensure execution of strategies at the hotel level
Works with the management team to create and implement a catering sales plan addressing revenue, customers and market
Works with the property’s Food and Beverage team to develop menus that drive sales
Interacts effectively with vendors, competitors, local community, catering associations and other hotel departments
Ensures that the property implements a seamless turnover from sales to operations and back to sales
Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
Executes exemplary customer service to drive customer satisfaction and loyalty
Serves the customer by understanding their needs and recommending the appropriate features and services
Monitors the effective resolution of guest issues that arise as a result of the sales process

Requirements

High school diploma or GED
2 years experience in the sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
no work experience required

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Assistant Director of Sales / Senior Sales Manager - Wedding

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