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Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.
Job Responsibility:
Proactively solicit and manage group/catering-related opportunities
Manage group/catering opportunities not handled by the Event Booking Center
Actively up-sell each business opportunity to maximize revenue
Achieve personal and team related revenue goals
Ensure business is turned over properly and in a timely fashion for proper service delivery
Drive customer loyalty by delivering service excellence
Provide service to customers to grow share of the account
Identify new group/catering business
Understand the overall market
Close the best opportunities for the property
Monitor same day selling procedures
Gain understanding of the property’s primary target customer
Respond to incoming group/catering opportunities
Use negotiating skills and creative selling abilities to close business
Use sales resources and administrative/support staff effectively
Execute and support the operational aspects of business booked
Support the company’s service and relationship strategy
Execute and support the company’s Customer Service Standards and property’s Brand Standards
Provide excellent customer service
Partner with Event Management and/or Operations
Set a positive example for guest relations
Interact with guests to obtain feedback
Attend pre- and post-convention meetings
Serve the customer by understanding their needs
Work collaboratively with off-property sales channels
Build and strengthen relationships with existing and new customers
Develop relationships within community
Manage and develop relationships with key internal and external stakeholders
Provide accurate, complete and effective turnover to Event Management
Utilize intranet for resources and information
Conduct site inspections
Create contracts as required
Participate in and practice daily service basics of the brand
Requirements:
High school diploma or GED
2 years experience in the sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major